Jr. Customer Support Analyst at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer IntelligenceIndustries

Requirements

Bachelor's Degree with preference to Business Administration/Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
Analytical skills and aptitude for data and operational processes
Good organization skills, meeting deadlines, and team player
Project management aptitude (critical path, task sequencing, problem solving, etc.)
Skew towards accuracy, proactivity and attention to details
English language proficiency: writing and verbal
Communicate clearly with customers
Ability to translate technical details from different customer contexts
Build network relationships in multi-cultural environment
Troubleshooting using Influencing skills
Ability to work under pressure and ask for support when required
Logical skills

Responsibilities

Execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks
Be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
Deliver Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms
Align with customer on ways of working, and define servicing elements of Joint Business Plan
Triaging of customer queries/requests (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed
Work closely with other NielsenIQ teams to identify resolutions
Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues
Manage 1-5 customers and/or one NIQ market
Ensure timely delivery of snapshots/decks and effective change management in order to standardize and automate the deliverables
Identify, investigate and co-ordinate data resolution, process or product related changes/queries
Be the first point of contact (through CSO/MSD) for designated customers, ensuring efficient customer experience

Skills

Customer Support

Data Quality Checks

Report Management

Database Management

Query Triaging

CSO

MSD

Data Extracts

Snapshots

Customer Relationship Management

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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