JAPANESE Player Support Agent

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Video Games, Customer Service, Online Payments, Virtual GoodsIndustries

Requirements

The ideal candidate will be bilingual in Japanese and English, both spoken and written, and possess a passion for video gaming or customer service. Candidates should be comfortable with digital technologies and have the ability to manage multiple tasks efficiently while juggling their time. Experience in a relevant or related field or a similar position is considered an asset. The role also requires effective communication in English for interactions with clients and team members outside of Canada.

Responsibilities

The Player Support Agent will assist video game players with troubleshooting account issues through ticketing, phone, and live chat. They will interact with clients' customers to address inquiries about the game and forward important information gathered from customer interactions to developers.

Skills

Japanese

English

Customer Support

Ticketing Systems

Phone Support

Live Chat Support

Troubleshooting

Time Management

Digital Technologies

Video Game Industry

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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