Customer Service and Rebate Processing Supervisor
Research InnovationsFull Time
Junior (1 to 2 years)
Candidates must possess native-level Japanese language proficiency (JLPT N1 or above) and excellent English communication skills. Prior experience in customer support is essential, along with flexibility in shift scheduling, including weekends. The ideal candidate will demonstrate strong leadership, decision-making, conflict management, and analytical skills, with a keen eye for detail and the ability to evaluate personnel. Familiarity with ticketing platforms like Helpshift or Zendesk and proficiency in Google Suite are also required.
The Player Engagement Team Lead will be responsible for leading, motivating, coaching, and training customer support teams, both locally and remotely, while ensuring project success and client satisfaction. Key duties include creating schedules, managing ticket databases to meet KPIs and SLAs, conducting quality control checks, and serving as an escalation point for customer issues. The role also involves developing training materials, monitoring attendance, managing vacation requests, and reporting project status to the Operations Manager.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.