Japan Digital Workplace Engineer at AIG

Sumida-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree in computer science or related field preferable; advanced degree and/or industry certifications desirable
5+ years of experience in endpoint management, desktop engineering, or similar role, ideally in a large multinational organization
Native or fluent Japanese (spoken, reading, and writing) and fluent English (spoken, reading, and writing); other languages a plus
Proven expertise with Microsoft SCCM/MECM (deployment, patching, reporting, troubleshooting)
Strong hands-on experience with Windows 10 and Windows 11 OS configuration, deployment, and troubleshooting
In-depth knowledge of Group Policy design, implementation, and troubleshooting
Experience with Active Directory, Azure Active Directory, and modern endpoint management tools (e.g., Microsoft Intune, Autopilot) is a plus
Proficiency with PowerShell scripting for automation and task orchestration
Solid understanding of endpoint security best practices
Experience with implementing and adopting DEX tools is a plus
Experience working in large-scale, enterprise environments
Excellent problem-solving, documentation, and communication skills
Relevant certifications (e.g., M...)

Responsibilities

Design, deploy, and manage endpoint management solutions for Windows 10 and Windows 11 devices
Maintain and optimize Microsoft SCCM/MECM infrastructure for application deployment, patching, and compliance
Develop and manage Group Policy Objects (GPOs) to enforce security and configuration baselines
Lead modernization initiatives including Autopilot, Co-Management, and migration to modern management tools such as Intune
Troubleshoot OS deployment task sequences, images, and related automation
Implement and maintain software packaging, distribution, and update processes
Monitor endpoint health and performance, troubleshoot complex issues, and provide escalation support
Support the adoption of DEX tools to optimize the support model and colleague experience
Collaborate with security teams to ensure endpoint compliance with organizational policies and industry best practices
Document processes, configurations, and procedures, ensuring knowledge sharing within the team
Evaluate and recommend new technologies and tools (or optimize existing) to enhance the digital workplace experience
Collaborate with other Infrastructure teams, IT Application teams, and AIG business colleagues in Japanese and English
Support oversight of external partners
Engage in incident analysis and resolution efforts as they may pertain to endpoint engineering
Aligned with corporate direction, actively participate and support the forward advancement and increased leveraging of modern technologies to improve the AIG colleague experience
Various project and BAU collaborations to support efforts to further improve the digital workplace colleague experience at AIG

Skills

Key technologies and capabilities for this role

SCCMMECMIntuneGroup PolicyAutopilotCo-ManagementWindows 10Windows 11Endpoint ManagementSoftware PackagingDEX

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 5+ years of experience in endpoint management.

What key technical skills are needed for this Digital Workplace Engineer position?

Key skills include expertise in SCCM/MECM, Group Policy, Windows 10/11 endpoint management, Intune, and Autopilot.

What is the educational requirement for this job?

A Bachelor’s degree in computer science or related field is preferable, and advanced degrees or industry certifications are desirable.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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