ITSM Tester Analyst at Accenture

Canberra, Australian Capital Territory, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar platforms
Experience with testing tools and frameworks (e.g., Selenium, Postman, SoapUI)
Knowledge of ITIL processes and frameworks
Familiarity with scripting languages (e.g., Python, JavaScript) for test automation
Australian Citizenship (mandatory)
NV1 Security clearance (requirement; candidates with Baseline clearance ready to move to NV1 may be considered)

Responsibilities

Conduct functional, regression, and performance testing of ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell)
Validate workflows, configurations, and integrations within ITSM platforms
Ensure compliance with ITIL standards and best practices
Develop detailed test plans, test cases, and test scripts based on business requirements and technical specifications
Execute manual and automated tests to identify defects and ensure system reliability
Collaborate with developers, business analysts, and stakeholders to understand requirements and resolve issues
Log, track, and manage defects using defect tracking tools (e.g., JIRA, Bugzilla)
Work with development teams to ensure timely resolution of issues
Document test results, create test summary reports, and provide recommendations for improvements
Maintain comprehensive testing documentation for audit and compliance purposes
Work closely with ITSM process owners, service delivery teams, and project managers to ensure alignment with business goals
Provide regular updates on testing progress, risks, and issues to stakeholders
Identify opportunities to improve testing processes and methodologies
Stay updated on the latest ITSM tools, trends, and testing techniques

Skills

ServiceNow

BMC Remedy

Cherwell

ITIL

JIRA

Bugzilla

test plans

test cases

test scripts

regression testing

performance testing

defect tracking

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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