ITSM Engineer ( Mid-Level ) at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience working in IT service management roles
Strong understanding of ITIL framework and best practices
Experience with ITSM tools (e.g., ServiceNow, Jira, or similar platforms)
Proven ability to analyze service performance data and implement improving strategies
Excellent communication and interpersonal skills for effective collaboration with teams
Strong documentation skills with attention to detail
Ability to work independently and manage multiple tasks effectively
ITIL certification or related qualifications are a plus

Responsibilities

Implement, manage, and optimize ITSM processes including incident, problem, change, and service request management
Collaborate with IT teams to ensure smooth integration of IT services aligned with business objectives
Analyze service performance metrics to identify trends and areas for improvement
Provide training and support for IT staff and stakeholders on ITSM tools and best practices
Document and maintain ITSM processes, workflows, and policies
Contribute to the development of an ITSM strategy to enhance service delivery across the organization

Skills

Key technologies and capabilities for this role

ITILServiceNowJiraIncident ManagementProblem ManagementChange ManagementService Request ManagementITSM Tools

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What experience and skills are required for the ITSM Engineer role?

Candidates need a Bachelor's degree in IT or related field, 3+ years in IT service management, strong ITIL knowledge, experience with ITSM tools like ServiceNow or Jira, data analysis skills, excellent communication, documentation skills, and ability to work independently.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You will collaborate with various IT teams to integrate services and implement best practices, as part of BlackStone eIT's expanding IT team.

What makes a strong candidate for this ITSM Engineer position?

A strong candidate has 3+ years of ITSM experience, ITIL knowledge or certification, hands-on experience with tools like ServiceNow, proven data analysis for improvements, and excellent collaboration and documentation skills.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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