ITSM Change and Release Management Automation/Optimization Leader at Northern Trust

Chicago, Illinois, United States

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

10+ years of experience in IT Service Management within Banking/Financial institutions
Expertise in automation, AI/ML, and digital transformation in ITSM environments
Strong knowledge of ITIL, COBIT, and regulatory compliance
Experience with modern infrastructure technologies and cloud-based solutions
Proven ability to lead global teams and influence outcomes without direct authority
Excellent analytical, communication, and stakeholder management skills
Seasoned leader in ITSM with deep expertise in change and release management automation
Proven track record of driving transformation in complex, mission-critical environments
Adept at balancing stability and speed-to-market, with experience in diverse platforms including on-premises and cloud infrastructure
Passionate about mentoring teams, fostering innovation, and delivering measurable improvements through AI and automation

Lead global transformation of Change and Release Management functions, focusing on automation, AI adoption, and process optimization
Drive automation of change execution workflows using AI, RPA, and modern deployment tools to reduce risk and improve quality
Drive optimization of the global Release Management function, standardizing processes and leveraging tools for consistent, repeatable delivery using automation
Implement a global Patch Management capability, coordinating across technology towers and service providers
Optimize change calendar governance capabilities to enable a data driven, risk reducing view of high-risk events
Deliver process and platform optimizations to address change failure root causes, driving continuous improvement through automation
Collaborate with IT teams to adopt modern deployment practices and integrate AI-driven insights into change planning
Develop and monitor KPIs, dashboards, and automated reporting to track performance, compliance, and business value
Facilitate workshops and governance forums to promote adoption of automation and resolve conflicts
Ensure compliance with ITIL, COBIT, ISO/IEC20000, and relevant regulatory frameworks