IT Tech Support II at Enviva

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, BioenergyIndustries

Requirements

5+ years of experience supporting end users
Extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook
SharePoint, OneDrive, and Office 365 support experience strongly preferred
Excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff
Knowledge and experience with laptop, desktop, and networking hardware
Significant track record of expeditious issue resolution
Strong analytical abilities organized with high attention to detail
Able to quickly change priorities several times during the day as needed
Motivated self-starter and outstanding work ethic
Experience supporting Apple products including iOS and OSX preferred
Bachelor's degree in Computer Science/Information Systems preferred
Willingness to travel a minimal amount (average 15% a year) to Enviva’s production facilities

Responsibilities

Utilize best practices in providing application support to users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications
Troubleshoot Office 365 / Exchange ActiveSync issues on mobile devices
Enforce and implement IT policies, procedures, and security measures
Maintain asset inventory, including mobile devices
Document incidents with detailed break-fix steps and resolution within the ticket tracking system
Communicate with high profile end users in a professional and courteous manner
Perform installations, upgrades, and configurations of hardware and software
Provide remote and on-site troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed
Configure mobile devices, including but not limited to iPhones and iPads
Work with team members to resolve issues efficiently
Train end users on use of equipment and software via one-on-one sessions
Provide audiovisual meeting support including technical troubleshooting as needed
Rotate after-hours support responsibilities
Handle assigned projects
Other duties as assigned
Troubleshoot and resolve issues primarily within Windows 10 & 11 on multiple vendors’ hardware
Support internal customer IT needs via remote access and/or desk-side support
Perform ticket documentation and quality assurance checks on assigned tickets
Work as part of a team to ensure tickets are closed within established SLA guidelines

Skills

Windows 10

Windows 11

Microsoft Office

Office 365

Exchange ActiveSync

Mobile Devices

Hardware Troubleshooting

Software Installation

Remote Support

Desk-side Support

Network Troubleshooting

IT Security

Asset Management

Ticket Tracking

Enviva

Produces sustainable wood pellets for energy

About Enviva

Enviva Biomass produces sustainable wood pellets that serve as a low-carbon alternative to fossil fuels like coal. The company sources its raw materials from low-value wood, such as treetops and limbs, which are by-products of the forestry industry. This not only reduces waste but also promotes sustainable forest management. Enviva sells these wood pellets to power plants and energy producers aiming to lower their carbon emissions. Their business model relies on long-term contracts, providing a stable income while helping clients meet sustainability goals. Additionally, Enviva is committed to community empowerment by creating energy jobs and supporting local economic development. Recognized for its sustainability efforts, Enviva is a significant player in the renewable energy sector.

Bethesda, MarylandHeadquarters

2004Year Founded

$397MTotal Funding

IPOCompany Stage

Energy, Social ImpactIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Risks

Delayed financial reporting and Chapter 11 filing may erode investor confidence.

Enviva's financial struggles indicate liquidity issues affecting operational stability.

Restructuring efforts highlight significant financial distress and reliance on external funding.

Differentiation

Enviva uses low-value wood by-products, supporting sustainable forest management.

The company offers long-term contracts, ensuring stable revenue streams.

Enviva's scalable supply chain ensures consistent and sustainable production.

Upsides

Growing demand for sustainable energy boosts wood pellet market growth.

EU's Renewable Energy Directive II supports increased biomass use, benefiting Enviva.

Technological advancements improve wood pellet energy efficiency and carbon footprint.

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