IT Tech Support/AV Specialist - SELECT (NYC) - RRN000161155935437 at Accenture

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Professional ServicesIndustries

Requirements

Minimum 1+ years supporting either IT or AV related industries
Minimum 1+ years working with ITIL software such as Service Now or Jira
Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)
Hands on Windows 10, Windows 11, and OSX support experience
Hands on Android and iOS support experience
High School Diploma/GED
Capable of working in a fast-paced environment both as an individual and as part of a team
Strong communication skills to interface with non-technical stakeholders and senior leadership
An agile mindset with the ability to quickly adapt to changing priorities

Responsibilities

Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
Testing operation, and troubleshooting video conferencing devices and display walls (such as Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.)
Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
Creating and updating technical documentation

Skills

AV Support

Audio Visual Technologies

Sound Mixer

Wireless Microphones

Video Conferencing

Microsoft Teams Rooms

Cyviz Display Walls

Cisco VC

Extended Reality

Apple Vision Pro

Meta Quest

Troubleshooting

IT Operations

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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