IT Systems Engineering Manager at Bandwidth

Raleigh, North Carolina, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SoftwareIndustries

Requirements

Bachelor's degree or equivalent relevant experience
6 years IT experience, with 2+ years in a leadership or mentorship capacity
Strong systems engineering background
Proven experience in automation and scripting across Windows and Linux
Ability to support global hardware and software platforms
Knowledge of AWS, SaaS Ecosystem, Active Directory, Virtualization, Okta
Skills in Active Directory

Responsibilities

Lead a team of systems engineers, setting clear expectations, coaching performance, and conducting regular reviews
Foster a culture of collaboration, accountability, and continuous improvement across the engineering team
Act as a liaison between engineering and internal stakeholders to ensure alignment with business goals and user needs
Design, configure, and manage virtualized and cloud infrastructure, with an emphasis on reliability, automation, and scalability
Implement and maintain server infrastructure, including physical and virtual environments, OS configuration, and hardware support
Develop and document SOPs, playbooks, and runbooks to ensure consistent operations and knowledge sharing
Use scripting (e.g., PowerShell, Bash) to automate tasks, resolve issues, and improve system efficiency
Manage and support enterprise tools such as JAMF, Intune, Active Directory, and IDaaS platforms, including SaaS integrations
Advocate for and implement secure practices, including patching, hardening, and incident remediation
Provide tier 2 and 3 support to internal helpdesk teams and end users as needed
Monitor service metrics and team workload, identifying trends to drive performance and process optimization
Oversee IT procurement, inventory, and budget, including licensing, invoicing, and vendor management
Create and execute project plans for core IT services, coordinating timelines, resources, and communication with senior leadership
Develop and enforce policies, procedures, and internal controls to standardize and improve systems engineering practices
Collaborate with IT peers and leaders to support cross-functional initiatives and maintain strong interdepartmental relationships
Champion clear and effective written and verbal communication within the team and across the organization
Identify areas of unnecessary complexity and implement strategic simplifications or automations
Promote team wellbeing and morale by recognizing achievements and supporting professional development
Stay informed about industry trends and recommend innovative tools or practices to evolve the systems engineering function

Skills

Systems Engineering

Windows

Linux

Automation

Scripting

Virtualization

Cloud Infrastructure

Leadership

Mentoring

Team Management

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

Land your dream remote job 3x faster with AI

Try Jobo Free