Tier 1 Service Desk Specialist
MakparSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, ManufacturingIndustries
Requirements
- At least secondary-level specialized education (degree is an advantage)
- At least 5 years of experience in IT operations in a large corporate manufacturing environment
- At least basic network knowledge
- Ability to use the following tools: Active Directory, SCCM console, Service management software, Microsoft Client/Server infrastructure, Microsoft Office applications (Intune, ServiceNow are advantages)
- Quick situational awareness and ability to quickly learn new things
- Conversational level English language skills
- Customer-oriented approach
- Ability to work independently
- Solution-oriented thinking
- Willingness to be on standby (according to the Labor Code)
Responsibilities
- Operation of the company's IT and telecommunications systems' hardware and software, resolving arising problems, and forwarding them to central IT or external service providers when necessary
- Troubleshooting hardware and software problems in office and production environments
- Providing Help Desk services using the central ticket system (ServiceNOW)
- Assisting users in operating the network and programs
- Configuring and installing operating systems
- Managing user accounts using Active Directory, training new users
- Participation in IT projects
- Performing other system administrator tasks
- Maintaining contact with IT service providers
- Participation in development projects related to the area
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What compensation and benefits are offered for this IT Supporter role?
You can expect a comprehensive compensation package including cafeteria, fuel support, bonus, discount card, and more. Extra vacation days are provided from the start.
Is remote work possible in this position?
The role offers flexible working hours with the option to work from home 8 days per month.
What skills and experience are required for this IT Supporter job?
Candidates need at least 5 years in IT operations in a large manufacturing environment, basic networking knowledge, and proficiency with Active Directory, SCCM console, Service management software, Microsoft Client/Server infrastructure, and Microsoft Office apps. Conversational English, quick learning, customer focus, independent work, solution-oriented thinking, and readiness for on-call duty are also required.
What is the education requirement for this role?
At least a secondary-level specialized qualification is required, with a degree being an advantage.
What makes a strong application for this IT Supporter position?
Highlight your 5+ years of IT operations experience in a large manufacturing environment, hands-on skills with Active Directory, SCCM, and Microsoft infrastructure, plus conversational English and a customer-focused, solution-oriented mindset.
BorgWarner
About BorgWarner
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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