IT Support Technician at Core Scientific

Miami, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Centers, High-Performance Computing, Digital InfrastructureIndustries

Requirements

Bachelor’s degree in computer science or a related technical field
3+ years in a technical support role
Experience in network setup and security
Extensive understanding of Windows, Mac, and Linux
Agile methodologies
Outlook 365 and GSuite administration
Experience with SSO administration

Responsibilities

Own the help desk and ensure all tickets are completed promptly
Timely resolution of issues by maintaining an accurate database and documenting complex technical issues concisely for repair teams
Escalate well-documented issues to appropriate team members when necessary
Improve department processes and technologies through the investigation and identification of the root cause of technical problems
Work across multiple departments to ensure IT support is provided where necessary
Partner with Human Resources to onboard all new hires with IT-related functions
Install, configure, and maintain operating systems and desktop applications
Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization
Performs other duties as assigned

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingHardware SupportSoftware TroubleshootingAccount ManagementProcess DocumentationThird-Party SoftwareSecurity Best Practices

Questions & Answers

Common questions about this position

What does the company culture at Core Scientific feel like?

Core Scientific has an entrepreneurial culture with a 'can-do' and collaborative attitude, seeking smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment.

What are the key responsibilities of the IT Support Technician?

Key responsibilities include owning the help desk, resolving issues promptly, documenting technical problems, improving processes, working across departments, partnering with HR for onboarding, installing software, and fostering professional communication.

What skills are required for this IT Support Technician role?

The role requires skills in troubleshooting software and hardware issues, managing accounts, building and documenting processes with security in mind, becoming a subject matter expert on third-party software, and demonstrating empathy.

Is this IT Support Technician position remote or on-site?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Core Scientific

Bitcoin mining and hosting solutions provider

About Core Scientific

Core Scientific focuses on bitcoin mining and digital infrastructure, providing hosting solutions and developing infrastructure for high-value digital applications. The company uses specialized computers called Application Specific Integrated Circuits (ASICs) to solve cryptographic algorithms that validate transactions on the Bitcoin Network. Core Scientific differentiates itself by quickly deploying optimized infrastructure, catering to a diverse clientele from individual miners to large institutional investors. Its goal is to support the growth of digital assets and blockchain technology in the North American market.

Austin, TexasHeadquarters

2017Year Founded

$75.9MTotal Funding

IPOCompany Stage

Crypto & Web3, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Disability Insurance

Risks

Heavy investment in new infrastructure could strain financial resources if demand falters.

Increased competition in AI data centers may dilute Core Scientific's market share.

Dependence on high energy consumption exposes the company to energy price fluctuations.

Differentiation

Core Scientific specializes in high-performance, net carbon-neutral blockchain infrastructure.

The company offers faster infrastructure delivery than competitors like Digital Reality and Equinix.

Core Scientific integrates AI computing with blockchain, enhancing its service offerings.

Upsides

Core Scientific's $6.1 billion AI data center hub signals strategic growth in AI.

The $550M zero-interest convertible notes offering strengthens financial stability for expansion.

Partnership with CoreWeave expands AI infrastructure, promising significant future revenue.

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