IT Support Specialist III at Inductive Automation

Folsom, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

4-7 years’ experience in Information Technology
Familiar with Windows and Mac OS
Able to setup and debug laptop, workstation hardware
Effective communication and interpersonal skills
Ability to diagnose and solve issues efficiently and completely
Ability to work well independently once given projects or actions to solve
Customer service experience

Responsibilities

Setting up and maintaining workstations and software for new and existing staff
Training new peers and Junior IT Support Specialists
Providing break-fix support for desktops and OS
Providing support for desktop applications and software
Providing support for system devices such as printers, mobile phones and tablets
Researching and implementing new technology to help IT run smoothly and efficiently
Adding, updating, or disabling user accounts, password resets in Active Directory
Responsible for the inventory of hardware and software system
Troubleshooting technical problems with network connections
Escalating issues unable to be resolved to the Tier IV IT Support Specialist

Skills

Windows

Mac OS

Active Directory

Hardware Troubleshooting

Network Troubleshooting

Desktop Support

Printer Support

Mobile Devices

Customer Service

Inventory Management

Inductive Automation

Provides SCADA software solutions for industries

About Inductive Automation

Inductive Automation provides software solutions for industrial automation, focusing on SCADA systems with their main product, Ignition. This platform allows businesses to monitor, control, and analyze industrial processes in real-time and is scalable for various industries like manufacturing and energy. The company operates on an unlimited licensing model, enabling clients to deploy the software across multiple devices without extra costs, which is appealing to large organizations. Inductive Automation aims to deliver effective automation solutions while ensuring strong customer support and transparency.

Sacramento, CaliforniaHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Risks

Integration challenges may arise from the acquisition of iControls Pty Ltd.

Transitioning to the Solution Partner Program could lead to service gaps with Opto 22.

New piping tools in Ignition 8.1.10 may face technical or adoption challenges.

Differentiation

Inductive Automation offers unlimited licensing, allowing extensive scalability without extra costs.

The Ignition platform is highly flexible, suitable for diverse industries like energy and manufacturing.

Real-time status updates enhance transparency and operational reliability for clients.

Upsides

Rising Industry 4.0 trends boost demand for advanced SCADA systems like Ignition.

Global SCADA market growth at 7.8% CAGR supports Inductive Automation's scalable solutions.

Increased edge computing adoption drives demand for Ignition's real-time data processing capabilities.

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