IT Support Specialist II at Lightspeed Commerce

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommerceIndustries

Requirements

Associate’s degree in Information Technology or a related field; relevant certifications such as CompTIA A+ or Network+ are preferred
1–3 years of experience in IT support or helpdesk roles, ideally within a fast-paced or multi-site environment
Strong working knowledge of both macOS and Windows operating systems, including setup, configuration, and troubleshooting
Hands-on experience with MDM (Mobile Device Management) solutions for managing and securing company devices
Experience using IT service management or ticketing tools (e.g., Jira Service Management, Zendesk, or ServiceNow) to track and resolve support requests efficiently
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users
Strong sense of ownership and accountability in providing timely, high-quality support to internal teams
Basic Networking Knowledge (VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
General knowledge of SOX Compliance is an asset
Ability to lift heavy objects (maximum 50 lbs)

Responsibilities

Be in charge of on/off-boarding and ensure the provision and repatriation of IT equipment
Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc.)
Ensure office desks & conferencing rooms are up to standard, functional and organized
Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues
Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)
Provide technical support to end-users and executive leadership
Educate end-users on IT best practices and provide technical training as needed
Ensure that SOX compliance tasks are followed rigorously
Assist with routine IT maintenance tasks
Manage user access requests
Maintain knowledge of all IT compliance requirements and responsibilities
Collaborate with other teams inside and outside of IT on initiatives and issues
Maintain and update the organization's IT knowledge base
Train Level 1 technicians on new technologies and procedures
Work closely with the IT-Ops team to support the office
Host large meetings and company events
Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders
Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role

Skills

IT Support

Troubleshooting

Onboarding

Inventory Management

SOX Compliance

Networking

VLAN

TCP

DHCP

IP Addresses

MAC Addresses

Switches

Cable Management

User Access Management

Knowledge Base

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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