Tier 1 Service Desk Specialist
MakparSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
$37,440 – $43,680Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
EducationIndustries
Requirements
- Minimum 1 year tech-support experience
- Ability to troubleshoot and deploy Windows 7/8.1/10, ChromeOS, iOS and Android devices on-site and remotely
- Ability to troubleshoot and install PCs, AV equipment, phones, printers, projectors, and other devices
- Experience with the full suite of Microsoft Office (Word, Excel, OneDrive, etc.)
- Familiarity with the basic concepts of TCP/IP, DNS, DHCP, SMTP, Active Directory, Google Apps and Office 365
- Maintenance and creation of network documentation
- Ability to work independently or with a team
- Excellent verbal and written communication skills
Responsibilities
- Provide help desk/IT support as a Help Desk Technician
- Troubleshoot and deploy various devices and operating systems on-site and remotely
- Troubleshoot and install PCs, AV equipment, phones, printers, projectors, and other devices
- Maintain and create network documentation
Skills
Windows 7/8.1/10
ChromeOS
iOS
Android
troubleshooting
PC deployment
AV equipment
printers
projectors
Microsoft Office
Word
Excel
OneDrive
TCP/IP
DNS
DHCP
SMTP
Active Directory
Google Apps
Office 365
network documentation
ABL Schools
Optimizes K-12 school scheduling processes
About ABL Schools
ABL Schools provides tools to help K-12 school districts improve their scheduling processes. Their main products include the District Scheduling Audit, Master Scheduler, COVID-19 Schedule Scenarios, and Schedule Builder. These tools allow school administrators to identify scheduling conflicts, understand student needs, and manage resources more effectively. ABL Schools operates on a subscription model, where districts pay a recurring fee for access to these tools and consulting services. This approach not only generates steady revenue but also ensures ongoing support for clients. ABL Schools stands out from competitors by focusing specifically on the complexities of school scheduling, aiming to enhance educational outcomes and promote equitable opportunities for all students.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$11.7MTotal Funding
SERIES_ACompany Stage
EducationIndustries
501-1,000Employees
Risks
Competition from established EdTech firms like PowerSchool is increasing.
Budget constraints may hinder school districts from adopting new software.
Rapid tech changes require Abl to continuously update and innovate.
Differentiation
Abl focuses on K-12 scheduling, a niche often overlooked by competitors.
Their tools provide actionable insights, enhancing decision-making for school administrators.
Abl's subscription model ensures continuous support and updates for school districts.
Upsides
Growing demand for flexible scheduling aligns with Abl's offerings.
Data-driven decision-making trends favor Abl's insightful scheduling tools.
Schools investing in tech post-pandemic create opportunities for Abl's solutions.
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