IT Support Specialist / Engineer at Numeric

Casablanca, Casablanca - Settat, Morocco

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation)
Ability to develop automation scripts using Python, PowerShell, or Shell
Cisco Certification (CCNA or higher) or related networking credentials
A+ Certification (preferred)
Microsoft Certified Professional (MCP) or equivalent
Familiarity with ITIL practices
Knowledge of financial industry security and compliance standards
Experience in endpoint management and additional certifications

Responsibilities

Provide in-person and remote support to resolve technical issues for end-users with a high level of customer satisfaction
Monitor and manage the Service Desk, ensuring tickets are prioritized and resolved efficiently
Manage PC setup, deployment, and onboarding processes for new employees using standardized hardware, images, and software
Handle offboarding processes and device collection
Maintain an accurate inventory of IT equipment, software, and licenses
Document internal IT policies, procedures, and technical guides
Perform user account administration across systems including Active Directory, Office 365, and other enterprise tools
Configure, monitor, and maintain computer systems, servers, and cloud platforms (e.g., AWS, Azure)
Implement and maintain network infrastructure, preferably with Cisco technologies or similar
Administer and optimize Microsoft Server and Unix/Linux environments
Develop and maintain automation scripts using Python, PowerShell, or Shell
Perform upgrades and patch management to ensure systems are up-to-date
Ensure IT infrastructure security by implementing best practices and collaborating with security and development teams for compliance and performance
Participate in incident response and root cause analysis
Provide technical guidance and support during IT projects and upgrades
Support weekend on-call duties on a rotating schedule

Skills

Key technologies and capabilities for this role

Active DirectoryOffice 365AWSAzureCiscoService DeskPC deploymentnetwork infrastructureuser account administrationIT inventory managementserver maintenancecloud platforms

Questions & Answers

Common questions about this position

Is this IT Support Specialist role remote or hybrid?

This is a hybrid role based in Casablanca, Morocco, involving both in-person and remote support as part of the collaborative team there.

What certifications are required or preferred for this position?

Cisco Certification (CCNA or higher) or related networking credentials is required, A+ Certification is preferred, and Microsoft Certified Professional (MCP) or equivalent is sought.

What technical skills and experience are needed for this role?

Key skills include experience with infrastructure-as-code tools like Terraform or CloudFormation, developing automation scripts using Python, PowerShell, or Shell, familiarity with ITIL practices, and knowledge of financial industry security standards.

What is the company culture like at Numerix?

Numerix values diversity, innovation, a passion for technology, and a self-starter mindset in its collaborative team environment.

What makes a strong candidate for this IT Support Engineer position?

Strong candidates will be skilled, proactive, and technically proficient with relevant certifications, automation scripting experience, and familiarity with ITIL and security standards in a fintech context.

Numeric

Financial close management solutions for enterprises

About Numeric

Numeric.io provides financial close management solutions designed to streamline the month-end close process for large enterprises. The platform integrates features for closing, reconciling, and analyzing financial data, enhancing collaboration and control over financial processes. It automates complex tasks to ensure financial controls are maintained, helping companies remain audit-ready. Numeric.io operates on a Software-as-a-Service (SaaS) model, where clients subscribe for access to its features, allowing for continuous updates and support. This approach enables Numeric.io to cater to both mid-sized and large corporations with tailored solutions for their financial close needs. The company's goal is to transform how businesses manage their financial close processes, making them faster, more accurate, and efficient.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1-10Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from established firms like BlackLine and FloQast may impact Numeric's market share.

Rapid AI advancements require continuous innovation, potentially straining Numeric's resources.

Data privacy concerns and regulatory scrutiny could pose compliance challenges for Numeric.

Differentiation

Numeric offers a unified platform for financial close management, enhancing efficiency and accuracy.

The company targets large enterprises and IPO-preparing firms, providing tailored financial solutions.

Numeric's SaaS model ensures continuous updates and support, maintaining client satisfaction and loyalty.

Upsides

Numeric raised $28M in Series A funding, boosting its growth and development potential.

Strategic partnership with Riveron enhances Numeric's AI-driven financial management solutions for CFOs.

Growing demand for AI-driven financial solutions supports Numeric's market expansion and innovation.

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