IT Support Specialist at WillowTree

Durham, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital AgencyIndustries

Requirements

0-2 years of experience providing first or second-tier IT technical support
Familiar with helpdesk ticketing systems (e.g. ServiceNow)
Track record of continuous learning of new technologies
Able to effectively communicate technical concepts to technical and non-technical end users
Not afraid to research and seek answers to obscure issues
Believe in documentation and are extremely organized with an eye for detail
Can identify patterns and see where convention is necessary
Use empathy to provide intuitive solutions with minimal disruption
Can remain calm under pressure
Tenacious approach to problem-solving and relentless attitude toward removing obstacles
Curious to find the root cause and proactively develop permanent solutions
Self-starter who can operate independently or with IT colleagues across offices

Responsibilities

Effectively work with technical and non-technical end-users to resolve software and hardware issues
Administer and support the latest versions of MacOS, Linux, and Windows
Manage and resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
Troubleshoot complex issues in-person and via remote access tools
Manage and purchase IT inventory and coordinate repair of a wide variety of hardware (e.g. laptops, desktops, accessories, phones)
Manage accounts across multiple offices

Skills

MacOS

Linux

Windows

Zoom

Google Meet

Webex

Okta

SaaS

IT troubleshooting

hardware support

A/V management

remote access tools

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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