IT Support Specialist at Silvus Technologies

Los Angeles, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, TelecommunicationsIndustries

Requirements

High School Diploma or GED
3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
Proficient PC skills in a Windows and iOS environment
Experience with Layer 1 Networking and Cabling
Experience installing/uninstalling and licensing/de-licensing enterprise software
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)
Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune
Strong interpersonal skills with a positive and enthusiastic attitude
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications
Must be a U.S. Citizen due to clients under U.S. government contracts
Successful clearance of a background check

Responsibilities

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems
Respond to Help Desk IT support tickets in a timely manner
Install, configure, and maintain hardware and software
Develop and maintain documentation related to the company's IT infrastructure and support processes
Maintain an up-to-date inventory of all hardware and software assets
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities
System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals

Skills

Key technologies and capabilities for this role

Help DeskTechnical SupportHardware TroubleshootingSoftware TroubleshootingDesktop SupportLaptop SupportIT Infrastructure

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position is fully onsite, Monday through Friday, at Silvus Technologies’ HQ in the heart of vibrant West Los Angeles.

What are the required qualifications for this role?

Candidates need a High School Diploma or GED, 3+ years of experience in installing, troubleshooting, and maintaining software and hardware, proficiency in Windows and iOS environments, experience with Layer 1 Networking and Cabling, enterprise software management, and high proficiency in Google Suite and Microsoft 365.

What does the company culture at Silvus Technologies look like?

Silvus Technologies features an incredibly talented group of passionate, skilled, and creative individuals focused on research, innovation, and the mission of 'Keeping Our Heroes Connected' through challenging work.

What is the salary for the IT Support Specialist position?

This information is not specified in the job description.

What are some tips for a strong application to this role?

Highlight your 3+ years of hands-on experience troubleshooting hardware and software in Windows and iOS environments, proficiency with Google Suite, Microsoft 365, Layer 1 networking, and enterprise software management to demonstrate you meet the essential qualifications.

Silvus Technologies

Develops advanced wireless communication systems

About Silvus Technologies

Silvus Technologies specializes in advanced wireless communication systems, focusing on mission-critical and tactical applications. Their main product line, the StreamCaster family of MANET radios, utilizes Multiple Input Multiple Output (MIMO) technology to enable high-speed wireless connectivity in challenging environments. This technology allows for the simultaneous transmission and reception of multiple data signals, enhancing communication reliability, especially in complex settings like urban areas or disaster zones. Silvus primarily serves clients in defense, public safety, and industrial sectors, providing dependable solutions that meet high performance standards. Unlike many competitors, Silvus designs, assembles, and tests its products in-house, ensuring quality control. The company's goal is to deliver reliable communication systems that operate effectively under demanding conditions.

Los Angeles, CaliforniaHeadquarters

2004Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, DefenseIndustries

51-200Employees

Risks

Emerging competition from companies like Persistent Systems could erode Silvus's market share.

Reliance on government contracts exposes Silvus to financial risks if spending priorities shift.

Rapid technological advancements may outpace Silvus's current product development cycle.

Differentiation

Silvus Technologies specializes in advanced MIMO communication systems for mission-critical applications.

StreamCaster radios offer reliable connectivity in complex environments like urban areas and disaster zones.

Silvus's proprietary technology enhances wireless data throughput and interference mitigation.

Upsides

Increased demand for secure communication systems in defense presents growth opportunities for Silvus.

The rise of unmanned systems drives the need for Silvus's advanced communication technologies.

Expansion of 5G and 6G networks creates new market opportunities for Silvus.

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