IT Support Specialist at Zoom

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

BS or MS in Science, Engineering, IS, or equivalent experience
12+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment
Solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management
Strong troubleshooting, communication, and documentation skills with solid attention to detail
Experience supporting executives and VIPs with discretion, urgency, and professionalism
Experience with IT asset lifecycle management (configuration, deployment, tracking, compliance)
Experience with AV systems, conferencing platforms (Zoom), and event technology support
Certifications or proven expertise in ITIL, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom (bonus)

Responsibilities

Delivering personalized support, onsite IT support for employees, executives, and VIPs—including hardware, software, access, conferencing, and networking
Managing IT asset inventory onsite, including configuration, deployment, tracking, maintenance, and secure disposal
Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration technology experiences
Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology
Leading new hire IT onboarding, training sessions, and knowledge-sharing initiatives
Creating and maintaining technical documentation, IT policies, and knowledge base content
Contributing to IT projects and process improvements to enhance support efficiency and employee experience
Identifying technology gaps and proposing innovative solutions to improve productivity and security

Skills

IT Troubleshooting

Hardware Support

Software Support

Networking

Conferencing Technology

Asset Management

Onsite Support

Executive Support

Technical Documentation

IT Onboarding

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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