Job Title: IT Support Engineer

Position Overview

Box IT End User Services is dedicated to providing comprehensive technical services and support to all employees globally. Our core services include desktop and audio-visual support, new hire onboarding, advanced application configuration, and event support. Our vision is to deliver end-user solutions, capabilities, and experiences that empower every employee to reach their full potential. Our team operates on values of passion for service delivery, continuous growth and development, and fostering a positive team spirit.

As a Senior Support Engineer, you will join a world-class global IT team. Your responsibilities will include managing and resolving a wide range of mobile, desktop, audio/video, network, and telecommunications issues to ensure maximum employee productivity. You will need to be adaptable to our company's rapid growth and changes, while also possessing the discipline to handle complex challenges, processes, and interpersonal dynamics. This role involves coaching and mentoring colleagues, leading cross-functional projects, and influencing end-user technology decisions that impact Box employees worldwide.

Responsibilities

• Troubleshoot and support all IT end-user issues, including mobile devices, desktops, audio/video equipment, and peripherals.
• Manage procurement, asset tracking, and inventory for all IT hardware and software.
• Collaborate with various departments such as Facilities, Sales, and Engineering.
• Facilitate IT communications between headquarters and remote offices.
• Perform system imaging, application configurations, and enforce security policies.
• Provide daily onsite support at the office.

Requirements

• High energy and passion for your work and achievements.
• Commitment to excellence in all tasks.
• Willingness to go above and beyond expectations.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Understanding of networking concepts.
• 2+ years of experience in an IT Support role.
• Must be willing to work onsite in our ATX office 5 days a week.

Desired Skills / Knowledge / Experience

• Technical certification in desktop operating systems (Mac and/or Windows certification is a plus).
• Comprehensive understanding of networking (Network certification is a plus).
• Working knowledge of voice and video conferencing solutions (Google, Zoom, Slack are a plus).
• Experience in a leadership capacity.

About Box

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform empowers organizations to enhance collaboration, manage the entire content lifecycle, secure critical information, and transform business workflows with enterprise AI. We help companies succeed in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to contribute to the advancement of our platform. Content is fundamental to how we work, encompassing billions of files and information that flow across teams, departments, and business processes daily, including contracts, invoices, employee records, financials, product specifications, and marketing assets. Our mission is to infuse intelligence into content management and enable our customers to revolutionize their organizational workflows. With the synergy of AI and enterprise content, the potential to transform how the world collaborates is immense, and at Box, you will be at the forefront of this significant shift.