Box

IT Support Engineer II

Austin, Texas, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Content ManagementIndustries

Requirements

Candidates should possess 2+ years of experience in an IT Support role, with working knowledge of Windows and OSX operating systems, and Lenovo and Apple hardware. A comprehensive understanding of networking concepts is also required. Technical certifications in desktop operating systems or networking are a plus, as is experience with voice and video conferencing solutions like Google, Zoom, or Slack. Willingness to be onsite in the ATX office 5 days a week is mandatory.

Responsibilities

The IT Support Engineer II will provide troubleshooting and support for all IT end-user issues, including mobile, desktop, audio/video, and peripherals. Responsibilities include managing the procurement, asset, and inventory of IT hardware and software, performing system imaging, application configurations, and enforcing security policies. The role also involves cross-departmental collaboration, managing IT communication between headquarters and remote offices, and providing daily onsite office support.

Skills

IT Support
Desktop Support
Audio Video Support
Mobile Device Support
Application Configuration
Event Support
Technical Services
Problem Resolution

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters
2005Year Founded
$548.7MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Health and Wellness
Family Support
Generous Time Off
Financial Benefits
Community
Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.
Economic downturns may lead to reduced subscription revenue for Box.
AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.
Box offers tailored solutions for diverse industries, including legal and government sectors.
Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.
Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.
Box Hubs streamlines enterprise content management with advanced AI technologies.

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