IT Support Engineer at Scale AI

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Public SectorIndustries

Requirements

2+ years of corporate IT experience
Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
Familiarity with MDM Services preferably Jamf and Intune
Familiarity with Zoom Rooms and the Zoom admin console
Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
Experience with GCC High and FedRamp environments
Security and Compliance-focused mindset
Must be willing to be in-office 100% of the time

Responsibilities

Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
Provide general IT support to all global Scale employees
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
Own IT asset management and ensure accurate and actionable records are kept of required equipment
Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
Create and update technology documentation for internal IT teams and for Scale employees

Skills

Key technologies and capabilities for this role

Google WorkspaceSlackZoomOktaAzure ADM365Jira Service ManagementIT asset managementendpoint managementticketing systemtroubleshooting

Questions & Answers

Common questions about this position

Is this role remote or in-office?

The role requires being in-office 100% of the time.

What is the salary range for this IT Support Engineer position?

This information is not specified in the job description.

What skills are required for this role?

Required skills include 2+ years of corporate IT experience, experience administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365, deep understanding of hardware and troubleshooting for Mac and Windows, and familiarity with MDM services like Jamf and Intune.

What is the team structure like?

This is a small, high-impact team within the Public Sector IT team.

What makes a strong candidate for this position?

A strong candidate has hands-on experience with modern SaaS tools, endpoint management, troubleshooting, clear documentation practices, a strong customer-service mindset, and a security-first approach in a secure, mission-driven environment.

Scale AI

AI platform for data and models

About Scale AI

Scale AI provides a platform that helps businesses develop AI applications by utilizing their enterprise data to customize generative models. The platform includes tools for collecting, curating, and annotating data, as well as features for evaluating and optimizing models. Scale works with a variety of clients, including major tech companies like Microsoft and Meta, government agencies such as the U.S. Army and Airforce, and startups like Brex and OpenSea. What sets Scale apart from its competitors is its comprehensive suite of tools and services that focus on safely unlocking the value of AI. The company's goal is to enhance the performance of advanced language models and generative models, making AI more accessible and effective for its clients.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$1,558.9MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

Risks

Legal issues over labor practices could harm Scale AI's reputation and financial standing.

Controversial stance on DEI may deter potential talent and partnerships, affecting growth.

Expansion in San Francisco could increase operational costs amid uncertain economic conditions.

Differentiation

Scale AI offers comprehensive data annotation for AI, unlike competitors focusing on single modalities.

The platform supports diverse clients, from tech giants to government agencies, enhancing its versatility.

Scale AI's commitment to AI safety initiatives sets it apart in responsible AI development.

Upsides

Growing demand for AI data annotation boosts Scale AI's market potential and client base.

Expansion into defense applications opens new revenue streams and strategic partnerships.

Partnerships with AI safety organizations enhance Scale AI's reputation as a responsible AI leader.

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