IT Support Delivery Lead at MBTA

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Aerospace, Defense, ManufacturingIndustries

Requirements

Solid IT knowledge covering end-user computing, applications, networking, and infrastructure
At least three years' experience in a similar area
Hands-on experience in providing IT support (helpdesk, service desk, site IT, support engineer or similar)
Good command of English (written and spoken – C1 level)
Ability to work independently and take initiative in solving user problems
Ability to write technical documentation
Very good communication & interpersonal skills
Familiarity with factory processes (Stores, Logistics, Manufacturing, Quality)
Full, clean driving license
Ability to hold Polish Security Clearance at “Secret” level (“Tajne”)

Responsibilities

Act as the main point of contact for all local IT service matters – from user support to coordination with global IT teams
Provide hands-on IT support to users in both office and light industrial areas (laptops, printers, accounts, VPN, Wi-Fi, MS Office, etc.)
Monitor and follow up on external partner performance and escalate issues if SLAs are not met
Translate user needs into technical language and communicate effectively with central IT teams
Support the introduction of new IT systems and services
Document processes, systems, and interfaces within the Industrial landscape
Work with a user-first attitude — ensuring clarity, professionalism, and a high level of support experience
Ensure proper control of software version control and hardware asset management
Deputise for the IM Manager as required
Travel to the UK and other MBDA sites to support technical strategy execution

Skills

IT Support

Helpdesk

Service Desk

Networking

VPN

Wi-Fi

MS Office

Asset Management

Technical Documentation

SLA Management

MBTA

Public transit services in Greater Boston

About MBTA

The Massachusetts Bay Transportation Authority (MBTA) offers public transit services in the Greater Boston area, including subways, buses, commuter rails, and ferries. It generates revenue through fare collection, providing various products like single-ride tickets, monthly passes, and the CharlieCard for convenient payment. The MBTA stands out by offering a comprehensive range of transit options and continually improving service quality and accessibility. Its goal is to enhance the customer experience while serving the transportation needs of the community.

Boston, MassachusettsHeadquarters

1964Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans

Risks

Accessibility concerns with Green Line 'supercars' may lead to public dissatisfaction.

'MBTA Go' app could face technical issues affecting user satisfaction.

North Station bridge project may encounter construction delays or budget overruns.

Differentiation

MBTA offers a comprehensive range of transit services in Greater Boston.

The agency provides specialized passes for flexible and convenient travel options.

MBTA's CharlieCard system simplifies fare payment for frequent commuters.

Upsides

Federal funding supports infrastructure projects like the North Station bridge replacement.

The 'Tap to Ride' system modernizes and streamlines fare collection processes.

NextGen Bus Navigation Pilot Program aims to improve bus route efficiency.

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