IT Specialist I

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, InnovationIndustries

Requirements

Candidates should have a minimum of 2 years of experience in an IT services support role and possess knowledge of TCP/IP, LAN, WAN, wLAN, and vLAN technologies. An Associate degree, Microsoft (MCP) Certification, ITIL certification, Office 365 administration experience, MacOS/iOS experience, and familiarity with IP Telephony and cell phone technology are preferred. Excellent analytical and problem-solving skills are essential, along with the ability to work independently.

Responsibilities

The IT Specialist I will ensure the smooth operation of computer, software, and network systems, providing support, training, and access management to end users. Responsibilities include setting up new user equipment and accounts, managing licenses, diagnosing and responding to support tickets, providing in-person and remote support, supporting Microsoft and vendor applications, configuring iPhones and iPads, assisting with audio/visual conferences, managing hardware and software inventory, performing system configurations and upgrades, and recommending IT process improvements. Occasional travel to branch offices may be required.

Skills

Windows

Office 365

iPhone configuration

iPad configuration

Audio/video conferencing support

Hardware asset management

Software asset management

System configuration

System maintenance

System upgrades

Help desk support

Troubleshooting

End-user training

License management

Cloud applications

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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