IT Specialist at Distyl AI

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Enterprise SoftwareIndustries

Requirements

3–5 years of experience in IT support

Responsibilities

Administer assigned SaaS applications including user provisioning, access controls, and license management
Understanding of Google Context aware access monitor vs enforcement
Execute integration projects and optimize workflows across our 25+ application ecosystem
Monitor usage, maintain documentation, and identify optimization opportunities
Manage MDM platform for device enrollment, configuration, and compliance
Handle complete hardware lifecycle from procurement to secure decommissioning
Execute SSO integrations and maintain role-based access controls
Understanding of SAML, OIDC, MFA, Okta Auth policies
Automate user provisioning workflows and conduct routine access audits
Enforce MFA, perform access reviews, and monitor security dashboards (Sumo Logic)
Follow incident response procedures and escalate security concerns appropriately
Track software licenses, maintain asset inventory, and support compliance audits
Ensure secure onboarding/offboarding processes and data handling
Manage VPN (Tailscale), office networks, Wi-Fi, and conference room technology
Execute backup procedures and participate in disaster recovery exercises
Troubleshoot hardware, software, and connectivity issues across hybrid workforce
Collaborate with DevOps on network configurations as needed
Primary responder for IT support via Slack, meeting SLAs (30-minute response, 4-hour resolution)
Provide hands-on support for AV equipment, printers, and office technology
Create and maintain IT documentation, runbooks, and knowledge base articles
Deliver IT onboarding training and develop self-service resources
Identify patterns in support requests and implement systematic solutions
Assist in evaluating and rolling out new tools and technologies
Work with vendors for procurement, support, and issue resolution
Contribute to process improvements and automation initiatives

Skills

Key technologies and capabilities for this role

SaaS ManagementApplication ManagementTechnical SupportIT TroubleshootingSystem MaintenanceWorkflow AutomationIT Project ManagementEnd-User Support

Questions & Answers

Common questions about this position

Is this IT Specialist role remote or onsite?

This is an onsite position.

What salary or compensation does the IT Specialist role offer?

This information is not specified in the job description.

What key skills are required for the IT Specialist position?

Key skills include SaaS application management (user provisioning, access controls, Google Context aware access), MDM platform management, SSO integrations (SAML, OIDC, MFA, Okta), and security/compliance tasks like access reviews and incident response.

What is the team structure like for this IT Specialist role?

You'll work closely with the IT Manager as a vital member of the IT team, balancing end-user support with independent project execution.

What makes a strong candidate for the IT Specialist role at Distyl AI?

Strong candidates excel at technical troubleshooting, driving infrastructure improvements, handling support tickets to workflow automation, and thrive in a hands-on role with growth potential.

Distyl AI

Provides customized AI solutions for enterprises

About Distyl AI

Distyl.ai provides artificial intelligence solutions tailored for enterprises, focusing on enhancing productivity and streamlining operations. Their products utilize generative AI and large language models, which can be customized to fit a client's specific data, workflows, and systems. This customization allows for smooth integration with existing technologies. Distyl.ai serves a wide range of clients, including Fortune 500 companies in sectors like Consumer Packaged Goods, Retail, Healthcare, Finance, and Manufacturing, as well as federal agencies. The company’s experienced team, which includes professionals from major tech firms and top AI research institutions, enables them to create scalable solutions that meet high standards. Distyl.ai aims to unlock value for clients quickly, typically within a quarter, by providing tailored AI applications that address unique business needs.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$26.3MTotal Funding

SERIES_ACompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Company Equity

Hybrid Work Options

Professional Development Budget

Risks

Rapid AI advancements by competitors could outpace Distyl AI's integration capabilities.

Reliance on OpenAI partnerships poses risks if partnerships are disrupted.

Complex AI integration may lead to client dissatisfaction if not managed well.

Differentiation

Distyl AI customizes AI solutions to specific client data and workflows.

The company integrates generative AI to enhance human productivity in enterprises.

Distyl AI's team includes experts from Palantir, Apple, and Microsoft.

Upsides

Recent $20M funding boosts growth and demand from Fortune 100 customers.

Strategic partnership with OpenAI enhances AI capabilities for enterprise clients.

Growing interest in AI customization drives market confidence and investment.

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