IT Service Management Representative at Accenture

Ballarat, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

IT ServicesIndustries

Requirements

Exceptional customer service and communication skills
Technical skills such as experience with IT Service Management, ITIL, ServiceNow, and an intermediate understanding of enterprise IT infrastructure (highly valued)
Ability to work effectively in a team environment and manage multiple tasks
Located in or willing to work from the Ballarat office for a minimum of 4 days a week
Australian Citizen only (due to security clearance requirement)
Flexibility and adaptability to work in shifts, be on call, and perform after-hours deployment activities as needed

Responsibilities

Perform core service management activities, including Incident Management, Problem Management, Service Request Management, Change Enablement, and Monitoring & Event Management
Act as the first point of contact for customers, providing outstanding support and communication through all interactions
Collaborate with technical teams to resolve issues and ensure smooth IT operations
Maintain and improve clients' IT systems (Applications and Infrastructure)
Address incidents promptly during on-call periods and perform after-hours deployment activities as needed

Skills

ITIL

ServiceNow

Incident Management

Problem Management

Service Request Management

Change Enablement

Monitoring & Event Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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