IT Service Desk Analyst - Hybrid at Celo

Gurugram, Haryana, India

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Talent Acquisition, Human Resources, IT ServicesIndustries

University degree, preferably in Computer Science, Information Technology, or related field (or equivalent combination of education and experience)
Minimum of two or more years’ IT experience
Previous experience working in an IT level one support role
Ability to manage, maintain, troubleshoot, and support users, equipment, software, and services
Strong mobile computing hardware experience
Experience with VoIP Phone systems
Excellent English and communication skills, both oral and written
Effective interpersonal skills, conveying a positive, collaborative, and professional image toward peers, management, and customers
Ability to work in a self-directed manner as needed
Extensive knowledge of Microsoft Windows and Microsoft Office components
Capable of imaging, deploying, and troubleshooting laptops

Independently addresses and resolves incidents and requests; logs all incidents and requests in a Help Desk ticketing system
Installs, troubleshoots, maintains, and modifies end-user computer systems
Recommends hardware and software additions or changes; identifies process improvement opportunities
Provides individual and group instructions, as needed, on the use of equipment and software and on network features
Assists with employee onboarding, updates, and termination activities
Creates documentation for Help Desk processes and procedures
Assists with special projects as assigned
Ensures a positive end-to-end customer experience and provides a single point-of-contact for the customer
Ensures reported security and privacy incidents are identified and handled in a timely manner
Keeps all Service Desk operations compliant with InfoSec and Privacy policies
Provides first level support both remotely and face-to-face to internal customers across regions