IT Production Support at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Banking, InsuranceIndustries

Requirements

Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation)
ITIL certification is an advantage
Experienced: 2–6 years of experience in IT Service Management, with the ability to quickly acquire functional or technical understanding
Senior: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst
Experience in the finance, banking, or insurance industry is preferred
Strong IT foundation (application development or infrastructure)
Understanding or hands-on experience with data feeding tools such as MQ and FTPs
Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE)
Familiarity with incident and problem management processes, ideally within a regulated industry
Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis

Responsibilities

Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors
Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs
Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence
Perform daily operational checks and functional testing of applications within assigned business areas
Maintain clear and consistent communication with business users, IT teams, and operational risk functions
Participate in change management and release planning to assess and mitigate potential production risks
Coordinate and execute testing and sanity checks during change windows or weekend releases
Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions

Skills

Key technologies and capabilities for this role

SQLOracleMQFTPITILIT Service ManagementIncident ManagementProblem Management

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is fully onsite at IOI City, Putrajaya, requiring work Monday to Friday (5 days a week).

What experience levels are available for this position?

Positions are open for Experienced professionals with 2–6 years in IT Service Management and Senior professionals with more than 6 years in IT Service Management, Infrastructure, or as an IT Business Analyst.

What are the required technical skills for this role?

Candidates need a strong IT foundation in application development or infrastructure, understanding of data feeding tools like MQ and FTPs, knowledge of SQL (preferably Oracle) for standard queries, familiarity with incident and problem management processes, and experience with IT ticketing systems such as Remedy, ServiceNow, or JIRA.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this IT Production Support role?

Strong candidates will have a Bachelor’s or Master’s degree in IT, Engineering, or Finance/Banking with IT orientation, 2+ years in IT Service Management (more for senior roles), experience in finance/banking/insurance, and ITIL certification as an advantage.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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