IT Operations Support Specialist at Ecolab

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Operations, TechnologyIndustries

Requirements

Secondary diploma or equivalent
Two to three years of experience
Proficiency with hardware and software support

Responsibilities

Monitors and controls a computer
Responds to and diagnoses problems through discussions with users
Performs problem recognition, research, isolation, and resolution steps
Resolves less complex problems immediately
Assigns more complex problems to second level support, senior operator, or supervisor
Uses problem management database and help desk systems
Works under general supervision and refers complex problems to senior staff

Skills

Key technologies and capabilities for this role

Hardware SupportSoftware SupportProblem DiagnosisHelp Desk SystemsProblem Management DatabaseNetworkPrint ServicesProduction ControlData Center

Questions & Answers

Common questions about this position

What education or experience is required for this role?

Typically requires a secondary diploma or equivalent and two to three years of experience, with proficiency in hardware and software support.

What salary or compensation does this position offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the reporting structure look like for this role?

The role works under general supervision, refers complex problems to senior staff, has work regularly checked, and normally reports to the IS Manager.

What skills make a strong candidate for this IT Operations Support Specialist position?

Strong candidates should have proficiency with hardware and software support, the ability to diagnose and resolve less complex problems immediately, and experience using problem management databases and help desk systems.