[Remote] IT Operations Engineer at Remote

Morowali, Sulawesi Tengah, Indonesia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR TechIndustries

Requirements

Excellent problem-solving skills and a passion for helping end-users
Experience in providing technical support with an understanding of macOS environment
Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace
Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively
Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity
Excited to learn how and why things work, and approach every problem from first principles
Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience
Experience in remote work environments is highly valued

Responsibilities

Serve as the initial point of contact for all IT-related requests and inquiries from Remoters
Provide assistance for any application challenges users may be facing
Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals
Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions
Observe and contribute to the development of current IT processes and policies
Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects
Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers

Skills

IT Operations

macOS

Troubleshooting

Hardware Support

Apple Laptops

User Support

Documentation

IT Infrastructure

Technical Support

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

Land your dream remote job 3x faster with AI

Try Jobo Free