IT Operations Analyst - Night Shift at CVS Health

Windsor, Connecticut, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

0-2 years experience preferably in IT customer service, product support, or production support
Associates degree or equivalent experience
Must be able to work night shift: 6pm EST to 6am EST; Sunday, Monday, Tuesday OR Wednesday, Thursday, Friday and every other Saturday

Responsibilities

Monitors Application and Infrastructure alerting
Escalates outages to Incident Management and CTOC support staff
Validates change activity has been completed by communicating any open alerts with SMEs and CTOC support staff during checkouts
Focuses on preventing faulty change activity and mitigating negative impact on company stakeholders and customer satisfaction
Maintains onshore CVS Health governance over Accenture’s accountability and responsiveness during weekend and off hours
Supports mainframe activities that are not part of the scope of responsibilities with Accenture
Demonstrated expertise in operating within corporate Data Center and/or Command Center environments (preferred)
Experience using an IT service management tool such as ServiceNow (preferred)

Skills

Key technologies and capabilities for this role

IT OperationsIncident ManagementAlert MonitoringServiceNowChange ManagementMainframeData CenterCommand Center

Questions & Answers

Common questions about this position

What is the pay range for the IT Operations Analyst role?

The typical pay range is $21.10 - $44.99 per hour. The actual base salary will depend on factors like experience, education, geography, and other relevant factors, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program.

What is the work schedule for this position?

This is a night shift role from 6pm EST to 6am EST, with schedules either Sunday, Monday, Tuesday or Wednesday, Thursday, Friday, plus every other Saturday.

What experience is required for this IT Operations Analyst position?

0-2 years of experience preferably in IT customer service, product support, or production support is required.

What benefits does CVS Health offer?

Benefits include affordable medical plan options, a 401(k) plan with matching company contributions, an employee stock purchase plan, and no-cost programs for all colleagues.

What makes a strong candidate for this role?

Candidates with 0-2 years in IT customer service, product support, or production support, plus preferred expertise in Data Center or Command Center environments and ServiceNow, along with an Associates degree or equivalent, stand out. Night shift availability is essential.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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