IT Operation Engineer I at World Kinect

San José, San José Province, Costa Rica

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Operations, EnergyIndustries

2+ years in IT support or systems engineering
Strong troubleshooting and monitoring skills
Hands-on experience with Windows 11, MacOS, Microsoft Office Suite
Hands-on experience with Active Directory, Azure AD, Citrix XenApp/Desktop
Hands-on experience with networking (routers, switches, WAPs, firewalls)
Hands-on experience with MDM tools (Azure Endpoint Management)
Organized, proactive, and innovative
Clear and confident communication skills (written and verbal)
Thrives in a global support environment and loves solving problems
Customer-focused, adaptable, and handles critical incidents with urgency
Fluency in English (Portuguese is a plus)
Bonus: Exchange Management, Agile/Scrum, JIRA/Confluence, ITIL 4 certification, technical certifications (CompTIA, MCP, MCSA, MCSE, CCNA, AWS, Azure)

Be the primary IT contact for your region—owning all IT services and support
Deliver and maintain IT products and services that keep the business running smoothly
Use ITIL 4 and proven troubleshooting techniques to resolve incidents and escalate when needed
Lead local implementation of global IT initiatives and projects
Manage hardware/software lifecycles: computers, mobile devices, printers, networks, servers, and wireless systems
Partner with users, vendors, and suppliers to resolve issues and improve service delivery