IT Managed Services Operations Manager at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years of production support experience or related support role in technology preferably for a major Healthcare company
3+ years of experience in contract administration or related role
3+ years of data analysis and reporting using tools like QuickBase, Excel, and PowerPoint
Able to manage sensitive information with discretion
2+ years experience validating compliance with contract terms and operational processes
2+ years experience with process auditing, documentation, and coordination
5+ years experience and proficiency with Microsoft Office Suite and SharePoint
Preferred Qualifications
Adept at understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood
Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous
Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization
1-5 years of experience building applications in QuickBase, with an emphasis on automation and pipelines
Commitment to maintaining confidentiality and integrity
Strong interpersonal and emotional intelligence skills
Proactive approach to learning and professional development
Familiarity with Service (incomplete in description)

Responsibilities

Contract and operations audits: Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks
Governance support: Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes
Contract support: Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments
Cross-functional collaboration: Serve as a liaison between Aetna Technology and vendor Managed Services resources. Respond to internal inquiries and help resolve service-related issues
Records and data management: Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility
Continuous improvement: Identify opportunities to streamline contract management governance and operational workflows. Collaborate with vendors to enhance scope estimation processes
Communication and logistical support: Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment

Skills

Contract Governance

Vendor Management

Auditing

Compliance Monitoring

Risk Mitigation

Change Management

Stakeholder Collaboration

SOW Management

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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