IT Infrastructure Services Specialist at Virtus

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Financial ServicesIndustries

Requirements

Bachelor’s degree in computer science, MIS, or related field; or equivalent experience and certifications (e.g., CompTIA, ITIL, Microsoft)
3–5 years of experience in IT service desk or infrastructure support, preferably within financial services or investment management
Proficiency with Windows desktop environments, Active Directory, Group Policy, and scripting (PowerShell preferred)
Familiarity with financial applications such as Bloomberg, FactSet, or similar platforms
Strong communication skills and a customer-first mindset, with the ability to support users in a fast-paced, regulated environment

Responsibilities

Provide Tier 1 and Tier 2 support for IT infrastructure, including desktops, laptops, mobile devices, and peripherals, with a focus on minimizing downtime in a high-stakes financial environment
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Bloomberg terminals, and other investment-specific platforms, escalating complex problems as needed
Support infrastructure upgrades, patching, and deployments in coordination with cybersecurity and compliance teams
Maintain and monitor IT asset inventory, ensuring compliance with security protocols and audit requirements
Document incidents and their resolutions

Skills

Key technologies and capabilities for this role

Windows OSMicrosoft 365Bloomberg TerminalTroubleshootingTier 1 SupportTier 2 SupportPatchingIT Asset ManagementCybersecurityCompliance

Questions & Answers

Common questions about this position

What is the salary range for the IT Infrastructure Services Specialist position?

The salary range is $80,638 to $98,557, with the starting salary varying based on education, experience, skills, abilities, geographic location, internal equity, and market data alignment. This position is also eligible for additional compensation.

Is this IT Infrastructure Services Specialist role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this IT Infrastructure Services Specialist role?

Ideal candidates have a Bachelor’s degree in computer science, MIS, or related field (or equivalent), 3–5 years in IT service desk or infrastructure support (preferably in financial services), proficiency with Windows desktop environments, Active Directory, Group Policy, and PowerShell scripting, plus familiarity with financial applications like Bloomberg or FactSet.

What is the company culture like at Virtus?

Virtus promotes a dynamic, fast-growing, innovative, and collaborative environment that empowers employees to make an impact, supports professional development, work-life balance, diversity, inclusion, and community involvement.

What makes a strong candidate for the IT Infrastructure Services Specialist position?

Strong candidates have 3–5 years of IT support experience in financial services, proficiency in Windows, Active Directory, PowerShell, and financial platforms like Bloomberg, plus strong communication skills and a customer-first mindset for a fast-paced, regulated environment.

Virtus

Insurance brokerage specializing in customized solutions

About Virtus

Virtus Insurance provides tailored insurance solutions for businesses, focusing on the commercial insurance market. The company offers customized strategies for managing property and casualty insurance as well as employee benefits. By employing experienced consultants, Virtus Insurance assesses clients' specific needs and areas of exposure to deliver effective solutions. Unlike many competitors, Virtus emphasizes building strong, long-term relationships with clients, allowing for ongoing support and adaptation of insurance strategies. The Property and Casualty Unit is known for its meticulous risk assessment, while the Employee Benefits Unit focuses on creative, data-driven strategies to enhance employee benefits. The goal of Virtus Insurance is to reduce risk and save money for its clients through personalized service and expertise.

Overland Park, KansasHeadquarters

2013Year Founded

SECONDARY_PRIVATECompany Stage

Consulting, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Hybrid Work Options

Risks

Competition from InsurTech startups may erode Virtus's market share.

Rising interest rates could affect insurance product pricing.

Stricter data privacy regulations may increase compliance costs for Virtus.

Differentiation

Virtus offers highly customized insurance strategies tailored to client needs.

The company focuses on building strong, long-term client relationships.

Virtus employs experienced consultants for precise risk assessment and innovative solutions.

Upsides

Growing demand for cyber insurance presents new expansion opportunities for Virtus.

AI-driven underwriting can enhance Virtus's data-driven consulting services.

Increased focus on mental health benefits aligns with Virtus's employee benefits offerings.

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