IT Helpdesk Specialist (Japan) at Acronis

Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelor's degree in computer science or a related technical field, or 2+ years of experience working in a Helpdesk environment or similar role
Experience in troubleshooting and technical support
Proficiency in operating systems such as Windows OS and macOS
Knowledge of networking and connectivity issues
Ability to work with remote desktop support software and tools
Understanding of network protocols and security systems
Experience with hardware repairs and maintenance
Project management skills to handle IT-related projects
Extensive application support experience with Microsoft Office 365 products
Working knowledge of a range of diagnostic utilities
Strong communication skills to interact effectively with users
Native Japanese, upper-intermediate English (written and verbal)
Excellent customer service orientation
Good problem-solving and analytical skills
Ability to escalate technical issues when necessary
Attention to detail and ability to work well in a team environment
Strong documentation skills
Keen attention to detail

Responsibilities

Offering 1st and 2nd level technical support to end-users facing issues with hardware, software, networking, and other computer-related technologies
Diagnosing and resolving technical problems remotely or in person, prioritizing and scheduling issues, documenting solutions using the Service Desk platform, and escalating to appropriate technicians when necessary
Ensuring proper functioning of computer systems through regular checks, updates, and upgrades
Communicating effectively with customers to understand problems and provide clear guidance and solutions
Taking responsibility for IT-related projects, managing timelines, and ensuring deliverables meet quality standards
Setting up and configuring new hardware and software for end users
Assisting with network setup, maintenance, and troubleshooting (switches, wireless controllers, access points, UPS)
Contributing to the operational permanent control framework to ensure compliance with internal and external regulations
Performing initial diagnostics on hardware and working with the Service Center to repair or replace failed components
Developing and updating support procedures and documentation to reflect latest troubleshooting techniques, solutions, and processes
Managing IT assets
Occasional business trips to fulfill IT department needs
Onboarding new hires and supporting existing employees with hardware and software

Skills

Hardware Support

Software Support

Networking

Troubleshooting

Service Desk

Switches

Wireless Controllers

Access Points

UPS

Project Management

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees