IT GSD Specialist 2 at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

AI-first mindset, able to do simple prompting and knowledge in any AI platform
Comfortable in providing mid-to-advanced level troubleshooting and systems configuration for both Windows and Mac OS workstations
Familiarity in VoIP and conferencing technology troubleshooting
Knowledge of asset management principles (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment)
Resourceful independent troubleshooting skills for company-supported applications (both local clients and web-based)
Collaboration with other IT teams for partnership in incident management, issue escalations, and project management
Knowledge base documentation authoring and maintenance skills; self-initiative to identify knowledge base opportunities
Serve as a subject matter expert in areas of high technical competency, leading cross training and communication with peers
Customer-service centric mindset with pride in delivering a high level of prompt support to employees
Relevant examples of project management leadership in driving support process improvements
Top-notch interpersonal communication skills, both verbal and written
Familiarity with Office 365 Cloud platform, both troubleshooting and administration (user and groups management, mail troubleshooting, etc.)
Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level
Familiarity with network protocols and configurations (TCP/IP, LAN, WAN)
Network troubleshooting skills including demonstrated knowledge of VPN client troubleshooting beyond restarting services
Comfortable with Active Directory user and groups management
Mid-to-advanced level troubleshooting skills with VoIP and conferencing applications (such as the RingCentral platform)
Mobile device support (iOS, Android)
Authentication / Single Sign-On troubleshooting experience (e.g. OKTA)
Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
At least 2 years of experience in handling the same post or any related experiences
Willing to work at night and in Cubao/Ortigas

Responsibilities

Provide mid-to-advanced level troubleshooting and systems configuration for Windows and Mac OS workstations
Troubleshoot VoIP and conferencing technology
Manage assets (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment)
Perform independent troubleshooting for company-supported applications (local clients and web-based)
Collaborate with other IT teams on incident management, issue escalations, and project management
Author and maintain knowledge base documentation; identify knowledge base opportunities for internal users and support peers
Serve as subject matter expert, lead cross training and communication with peers to strengthen team knowledge
Deliver high level of prompt customer support to employees
Lead project management for support process improvements for peers and end users
Troubleshoot and administer Office 365 (user and groups management, mail troubleshooting)
Troubleshoot Windows and Mac OS at Tier 2 level
Troubleshoot networks (TCP/IP, LAN, WAN, VPN)
Manage Active Directory users and groups
Troubleshoot VoIP and conferencing applications (e.g., RingCentral)
Support mobile devices (iOS, Android)
Troubleshoot authentication / Single Sign-On (e.g., OKTA)

Skills

Key technologies and capabilities for this role

WindowsMac OSVoIPconferencing technologyAI promptingAI platformsasset managementhardware deploymentsystems configurationtroubleshootingproject managementincident managementknowledge base documentation

Questions & Answers

Common questions about this position

What are the required skills for the IT GSD Specialist 2 role?

Key required skills include an AI-first mindset with simple prompting knowledge, mid-to-advanced troubleshooting and systems configuration for Windows and Mac OS, familiarity with VoIP and conferencing technology troubleshooting, Office 365 administration, Active Directory management, and network troubleshooting including VPN.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What kind of company culture or team environment can I expect?

The role emphasizes a customer-service centric mindset, top-notch interpersonal communication, collaboration with other IT teams, and serving as a subject matter expert to lead cross-training and strengthen team knowledge.

What makes a strong candidate for this role?

Strong candidates have a Bachelor's degree in Computer Science, Engineering, or related field, Tier 2 level experience in Windows/Mac troubleshooting, project management leadership in support improvements, and expertise in VoIP, Office 365, Active Directory, and network protocols.