IT Support Engineer
Assured$140,000 - $165,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Real experience as an administrator with Okta, Google Workspace, Slack, Linear, Zoom, SentinelOne, and MDM tools for Apple and Android devices
- Good instincts for troubleshooting problems across Linux, Windows, and macOS
- Strong communication skills and a genuine interest in helping people
- Familiarity with automation tools like Okta Workflows, Tines, and Zapier
- Ability to balance urgent requests with longer-term projects
- A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making
- Work from our San Francisco office 2-3 days a week
Responsibilities
- Be the main contact for IT support, helping teammates troubleshoot issues quickly and thoughtfully
- Run onboarding and offboarding for new hires, including account setup, system configuration, access management, and welcome sessions
- Provide in-person support, fix conference room tech, and connect with the team in the San Francisco office
- Manage vendor relationships and SaaS contracts, keeping an eye on spending and ensuring tools are used well
- Set up and configure the new MDM system to keep devices secure and easy to manage
- Help move the Okta rollout forward by configuring apps, setting up integrations, and supporting people through the changes
- Track hardware inventory and handle the full device lifecycle, from ordering new equipment to handling repairs and retirements
- Write clear documentation and guides that help people solve problems on their own
- Manage user accounts and permissions across tools, including regular access reviews
Skills
Okta
MDM
SaaS
IT Support
Troubleshooting
Onboarding
Access Management
Vendor Management
System Configuration
Ditto
Simplifies multi-platform app development and synchronization
About Ditto
Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$52.5MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
Stock Options
Risks
Emerging startups may dilute Ditto's market share with similar solutions.
Rapid app framework evolution could outpace Ditto's integration capabilities.
Economic downturns may challenge Ditto's subscription-based revenue model.
Differentiation
Ditto offers real-time data sync without internet, unlike many competitors.
Their Edge Sync Platform supports both iOS and Android, reducing development time.
Ditto's peer-to-peer authentication enhances data privacy and security.
Upsides
Growing demand for edge computing boosts Ditto's market potential.
Offline-first app development trend aligns with Ditto's core capabilities.
5G expansion enhances Ditto's real-time data synchronization benefits.
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