IT Engineer I at SimpliSafe

Richmond, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

1–2 years of IT experience
Ability to onboard and train M-F for the first 4 weeks of employment
Solid Mac and Windows skills
Familiarity with SaaS administration (e.g., Google Workspace)
Excellent analytical and troubleshooting abilities
Adaptability to handle changing priorities
Collaborative and approachable attitude
Willingness to pitch in with various tasks
Eagerness to learn different technologies
Ability to work primarily on-site in Richmond, Virginia

Responsibilities

Serve as a primary IT support resource for the Richmond offices
Provide timely remote assistance to end users in Boston and the UK
Deliver "white glove" customer service by triaging IT tickets and resolving technical challenges
Collaborate with key stakeholders and teams to streamline technical processes
Handle hands-on tasks, from cable management to hardware setup

Skills

Hardware Support

Software Support

Troubleshooting

User Experience

Technical Support

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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