IT Engineer at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

5 to 7 years of overall experience
Azure Administrator Associate/CCNA/ITIL certification or equivalent experience (mandatory)
Strong understanding of IT infrastructure, operating systems, and network hardware
Ability to analyse problems, visualize solutions, and implement fixes effectively
Hands-on experience in administering and troubleshooting laptops, servers, and IT infrastructure devices including Wireless access points, Firewalls, Routers, Switches
Working knowledge of Microsoft Azure and/or AWS Cloud Services
Knowledge of Zero Trust Network concepts and Zero Touch Installations for Windows and Mac devices

Responsibilities

Respond to support requests via email, ticketing systems, and phone calls within SLA timelines
Provide troubleshooting for Windows 10/11 and Mac laptops
Manage Azure Active Directory & On-Prem AD including group policy management
Configure and manage Office 365 policies and perform Exchange Online email backup/restoration
Administer DHCP, DNS, and ADS services
Troubleshoot networking concepts (IP subnetting, OSI layers) and configure Cisco L2/L3 switches
Manage and maintain Fortinet & Meraki Firewalls, VPNs, and leased line escalations
Deploy and manage Microsoft Defender, DLP, MDM (Intune & Kandji), and EDR solutions
Automated IT processes and leveraged AI tools to optimize system performance, security monitoring, and incident resolution
Implement and manage patch management and compliance policies
Support RAID (0,1,5,10) configurations and storage troubleshooting
Provide support for Linux (basic commands), MySQL, Docker environments
Manage Cisco telephony infrastructure, IPPBX, and PRI lines
Provide support for video conferencing platforms (Zoom, Webex, Microsoft Teams)
Coordinate with vendors for procurement and escalations
Conduct IT peripheral audits and ensure asset accuracy
Ensure adherence to security & compliance frameworks: PCI DSS, ISO, SOC II, HIPAA, GDPR
Handle Helpdesk tickets efficiently, ensuring all issues are resolved within agreed timelines
Escalate unresolved issues appropriately

Skills

Azure Administrator

CCNA

ITIL

Generative AI

Emotion AI

Workflow Automation

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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