IT Desktop Support Technician at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Demonstrated customer service & troubleshooting skill sets
Customer service focused, desiring to exceed customer expectations at every opportunity
Ability to work independently, yet adhere to company standards in areas of documentation, planning, and execution
Proven technical skills

Responsibilities

Zealously promotes Alteryx’s Customer Centric approach: working to be a part of the customer’s solutions
Triage desktop support issues and work with the NOC and Desktop Engineering teams to resolve issues
Document, maintain, upgrade, or replace hardware and software systems
Provide end-user technical support and training
Perform Desktop Support task management
Provide IT customer service
Participate in a 24/7 rotational shift to ensure high availability and support of authentication services
Provide PC and Apple hardware support for escalations
Provide necessary desktop application support and deployment
Provide additional technical support services, such as videoconference meetings, workstation cabling and connectivity
Create and maintain KB (Knowledge Base) articles and desktop instructions for all routinely performed tasks
Keep up on current technology to upskill alongside your peers

Skills

Mac Troubleshooting

PC Troubleshooting

Hardware Support

Software Deployment

Customer Service

Knowledge Base Management

Videoconferencing

Workstation Cabling

Desktop Support

Apple Hardware

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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