IT Desktop Support Technician at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Demonstrated customer service & troubleshooting skill sets
Customer service focused, desiring to exceed customer expectations at every opportunity
Ability to work independently, yet adhere to company standards in areas of documentation, planning, and execution
Proven technical skills

Responsibilities

Zealously promotes Alteryx’s Customer Centric approach: working to be a part of the customer’s solutions
Triage desktop support issues and work with the NOC and Desktop Engineering teams to resolve issues
Document, maintain, upgrade, or replace hardware and software systems
Provide end-user technical support and training
Perform Desktop Support task management
Provide IT customer service
Participate in a 24/7 rotational shift to ensure high availability and support of authentication services
Provide PC and Apple hardware support for escalations
Provide necessary desktop application support and deployment
Provide additional technical support services, such as videoconference meetings, workstation cabling and connectivity
Create and maintain KB (Knowledge Base) articles and desktop instructions for all routinely performed tasks
Keep up on current technology to upskill alongside your peers

Skills

Key technologies and capabilities for this role

Mac TroubleshootingPC TroubleshootingHardware SupportSoftware DeploymentCustomer ServiceKnowledge Base ManagementVideoconferencingWorkstation CablingDesktop SupportApple Hardware

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What shift schedule does this role involve?

The role requires participation in a 24/7 rotational shift to ensure high availability and support of authentication services.

What skills are required for this IT Desktop Support Technician role?

Key requirements include demonstrated customer service and troubleshooting skill sets, a customer service focus to exceed expectations, ability to work independently while adhering to company standards, and proven technical skills with expert knowledge of Mac and PC troubleshooting.

What is the company culture like at Alteryx for this role?

The role emphasizes a strong customer-centric approach, working as part of the customer's solutions in a fast-growing company with opportunities to contribute to the IT team and hone technical and customer service skills.

What makes a strong candidate for this position?

A strong candidate has a customer service mindset with expert Mac and PC troubleshooting skills, the ability to triage issues and work with teams like NOC and Desktop Engineering, and a desire to exceed customer expectations while working independently and keeping up with current technology.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees