IT Desktop Support Engineer II - Blizzard - Austin, TX

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Video Games, Information TechnologyIndustries

Requirements

Candidates must have 8+ years of experience in a corporate IT environment, with intermediate PC hardware experience including building, diagnosing, and repairing computers. Proficiency in supporting various software such as Adobe CC, Microsoft Office 365, Cisco AnyConnect, and System Drivers is required. A working knowledge of current Windows and OSX versions, including installation and troubleshooting, is necessary, along with intermediate knowledge of network technologies (TCP/IP, DNS, DHCP) and MDT for image creation and deployment. Basic knowledge of scripting languages like MS PowerShell and Python is also required. Experience supporting Apple iPhone/iPad and Android OS phone devices is expected. ITIL knowledge and experience are a plus. The role requires outstanding customer service skills, strong written and verbal communication, excellent organization and time-management skills, reliability, dependability, and the ability to work in a fast-paced environment, including flexible schedules with evenings and weekends. Candidates must be fluent in English, able to lift a minimum of 50 pounds, and possess a passion for gaming.

Responsibilities

The IT Desktop Support Engineer II will provide high-level support to end users for IT desktop and operational issues, identifying, researching, and resolving technical problems. Responsibilities include responding to user requests via phone and email, documenting and tracking issues for timely resolution using systems like JIRA, Confluence, or Service Now, and managing ticket requests with follow-up. The role involves receiving and working escalated issues, installing and maintaining Windows and Mac operating systems, and troubleshooting various PC, laptop, or tablet hardware and software. Tasks also include inventory tracking for hardware, providing on-call support for vendors requiring onsite access, and offering support for issues outside normal business hours.

Skills

IT Support

Desktop Support

PC Hardware

Apple Hardware

Windows OS

macOS

Scripting

Networking Troubleshooting

Customer Service

JIRA

Confluence

ServiceNow

Technical Support

Activision-Blizzard

Develops and publishes interactive video games

About Activision-Blizzard

Activision Blizzard develops and publishes video games, creating popular franchises like World of Warcraft, Call of Duty, and Candy Crush. Their games are available on various platforms and cater to a wide range of players, from casual mobile users to serious console and PC gamers. The company generates revenue through game sales, in-game purchases, subscriptions for games like World of Warcraft, and advertising through Activision Blizzard Media. They also profit from merchandise and esports events. What sets Activision Blizzard apart from competitors is its focus on high-quality gaming experiences that promote community and social interaction among players. The company's goal is to provide engaging and immersive entertainment that connects gamers worldwide.

Santa Monica, CaliforniaHeadquarters

1979Year Founded

$975MTotal Funding

IPOCompany Stage

Entertainment, GamingIndustries

1,001-5,000Employees