IT Administrator (Virginia) at Fullscript

Colonial Heights, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Basic understanding of computer systems, networks, and common enterprise software
Ability to follow documented processes and complete defined tasks independently
Eagerness to learn and accept feedback constructively
Clear written and verbal communication skills
Ability to manage time, prioritize tasks, and ask for help when needed
Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings
Prior experience with mobile device management
Bonus
Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow)
Familiarity with Mac and Windows operating systems
Experience working with SaaS tools or enterprise environments
Familiarity with networking, Network + certification

Responsibilities

Monitor support channels and take ownership of user issues through to resolution, escalating as needed
Work on site in the Virginia Distribution Centre providing technical support to users and warehouse equipment
Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
Accurately log tickets and maintain clear documentation
Assist with onsite IT support
Support provisioning and deprovisioning of users and devices
Report or escalate integration issues appropriately
Support physical site improvements (e.g. equipment installs/removals)
Configure systems and follow IT processes and standards
Participate in departmental projects under guidance
Mobile device management (iOS and Android)

Skills

Key technologies and capabilities for this role

IT supporthardware troubleshootingsoftware troubleshootingticket logginguser supportwarehouse equipment supportproblem solving

Questions & Answers

Common questions about this position

Is this IT Administrator role remote or onsite?

This is an onsite role requiring you to work at the Virginia Distribution Center, providing technical support to users and warehouse equipment.

What skills are required for the IT Administrator position?

You need a basic understanding of computer systems, networks, and common enterprise software, prior experience with mobile device management (iOS and Android), clear communication skills, ability to follow processes independently, and eagerness to learn.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the work environment like at Fullscript?

It's a collaborative team environment ideal for early-career IT professionals who are passionate about technology, enjoy problem-solving, and are eager to learn and grow.

What makes a strong candidate for this IT Administrator role?

Strong candidates are motivated, detail-oriented individuals early in their IT career with basic technical knowledge, experience in mobile device management, and soft skills like clear communication, time management, and eagerness to learn in a collaborative setting.

Fullscript

Platform for managing supplement plans

About Fullscript

Fullscript provides a platform for healthcare practitioners to create and manage supplement plans for their patients. The platform simplifies the workflow for health professionals, allowing them to personalize treatment plans with custom protocols and features. It serves over 70,000 practitioners, including doctors and nutritionists, and operates in a two-sided market by selling high-quality supplements directly to patients or in-office, with prices set by the practitioners. Fullscript also offers educational resources to help patients adhere to their supplement plans, including infographics, handouts, and an award-winning blog covering various wellness topics. The company's goal is to improve patient outcomes and make wellness more affordable through better support and resources for both practitioners and patients.

Ottawa, CanadaHeadquarters

2011Year Founded

$265.7MTotal Funding

LATE_VCCompany Stage

Education, Healthcare, Consumer GoodsIndustries

501-1,000Employees

Benefits

Flexible Paid Time Off

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Remote Work Options

Wellness Program

Training Budget

Risks

Integration challenges with Rupa Health could lead to operational inefficiencies.

Regulatory scrutiny may arise from handling genetic data with 3X4 Genetics.

Recent executive changes could cause strategic misalignments during transitions.

Differentiation

Fullscript offers a seamless blend of virtual dispensing and in-office sales.

The platform supports over 70,000 practitioners with personalized treatment plans.

Fullscript's educational resources enhance patient adherence and promote wellness.

Upsides

The acquisition of Rupa Health expands Fullscript's comprehensive care platform.

Partnership with 3X4 Genetics enhances personalized supplement recommendations.

Growing demand for telehealth boosts Fullscript's digital health platform.

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