Connectly

IT Account Manager (AU MSP, WFH)

Philippines

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Managed Services, Retail, Financial Services, Healthcare, Tourism, Cloud ComputingIndustries

Requirements

Candidates must have 5 years of experience as an Account Manager in an MSP environment and a strong appreciation for managed services and licensing pricing models. Demonstrable experience in creating proposals and quotes is required. Experience in retail, financial, healthcare, and tourism markets is a plus, as is familiarity with cloud technologies like IaaS, PaaS, and SaaS, public cloud platforms (AWS, Azure), and cloud MSP offerings. A strong understanding of licensing and product warranties is also beneficial.

Responsibilities

The Account Manager will be responsible for strengthening relationships and expanding existing accounts by identifying growth opportunities and developing strategies for account growth. This includes building customer relationships, creating proposals, managing contract renewals, and ensuring customer satisfaction and retention. The role involves proactive communication, understanding customer technology needs, and facilitating governance meetings. Additionally, the Account Manager will manage account administration, maintain CRM integrity, prepare sales documentation, and execute the sales renewal process, including accurate pricing and reporting.

Skills

Account Management
Managed Services
Licensing
Proposal Creation
Quote Creation
Retail Market
Financial Market
Healthcare Market
Tourism Market
Cloud Technologies
IaaS
PaaS
SaaS
AWS
Azure
Cloud MSP
Product Warranties
Customer Relationship Management
Customer Retention
Customer Satisfaction
Account Forecasting
Contract Renewals

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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