フィールドサービスエンジニア - IOMS - 安定同位体比質量分析計 at Thermo Fisher Scientific

Yokohama, Kanagawa, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Biopharmaceutical, Medical, Scientific ResearchIndustries

Requirements

Major in chemistry, electrical, mechanical, etc
Experience as a service engineer for specific products
User experience with various analyzers
Willingness to share and address customer problems
Efficient communication with internal customers and partners
English proficiency to read manuals and receive training (TOEIC 500 or higher)
Adaptability to handle multiple products
Ability to explain concepts to customers in a logical and easy-to-understand manner

Responsibilities

Perform repairs on analytical instruments and systems
Conduct routine inspections
Handle on-site installations
Provide customer service item sales promotions
Deliver customer training on system maintenance
Provide additional value and corrective support
Assist other members of the team
Prepare and submit work reports
Provide feedback to the global product quality team
Update and revise service process documentation
Identify and report outstanding issues related to business processes
Solve and repair issues
Perform inspection and validation work
Propose maintenance contracts, paid repairs, and upgrades according to customer needs

Skills

Key technologies and capabilities for this role

Mass SpectrometryInstrument InstallationPreventive MaintenanceField ServiceCustomer TrainingTechnical SupportService ReportingInstrument Repair

Questions & Answers

Common questions about this position

What skills are required for the Field Service Engineer position?

Required skills include a major in chemistry, electrical, or mechanical fields; experience as a service engineer or user experience with analyzers; willingness to share and address customer problems; efficient communication with internal customers and partners; English proficiency (TOEIC 500 or higher); adaptability to multiple products; and ability to explain concepts logically to customers.

Is this a remote position or does it require on-site work?

This is not a remote position; it involves on-site installation, routine maintenance visits, repairs, and customer training for analytical instruments.

What is the work schedule for this role?

The work schedule is standard, Monday through Friday.

What training is provided after employment?

The company provides on-the-job training for product knowledge if candidates have the listed skills, along with post-employment training.

What makes this job attractive according to the description?

The job involves direct customer interaction, providing technical support and proposals to solve problems, a job rotation system for various products, and opportunities to improve customer satisfaction, equipment upgrades, and service sales growth.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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