Job Title: Investigation Manager

Location Type: UK Remote Employment Type: Full-time Salary: £47,600 - £60,200 + Benefits

Position Overview

Monzo is on a mission to make money work for everyone, moving away from complicated traditional banking. We offer a wide range of banking products in the UK, including personal and business accounts, savings, investments, and pensions. We are known for our innovative features, financial education, and award-winning customer service.

We are seeking an Investigation Manager to join Monzo’s Financial Crime Operations (Ops) Special Investigations team. This role involves managing approximately 4 investigators focused on insider investigations.

Responsibilities

As an Investigation Manager, you will be responsible for:

• Managing the personal and professional development of your team members.
• Providing technical coaching on investigations.
• Driving exceptional individual and collective performance.
• Guiding team members through challenges and celebrating successes.
• Holding regular team meetings (individual and group) to ensure engagement and performance.
• Aggregating team feedback and feeding it up to Fraud Risk to improve processes and protect Monzo.
• Ensuring investigations are conducted fairly and properly.
• Managing risks and ensuring correct and consistent outcomes.
• Fostering an empathetic, high-performance culture within the team.
• Providing technical coaching, feedback, and advice related to insider investigations.
• Analyzing and driving improvements in team performance, reporting relevant insights.
• Monitoring and maintaining service level adherence for the team's work.
• Communicating and embedding change within the team.
• Collaborating with the People and Security teams to ensure sound decision-making.
• Contributing to a strong control environment by minimizing breaches and risk events.
• Supporting the team in developing processes and guidance for continuous improvement and clarity.

Requirements

We’d love to hear from you if you have:

• Deep management experience leading teams in a workplace or criminal investigation environment.
• Experience with current and emerging financial crime and fraud trends and typologies.
• Experience working with Law Enforcement agencies and third-party suppliers.
• Technical knowledge of insider fraud investigations.
• Experience accurately interpreting and representing Specialist management information.
• Experience building processes and guidance for a specialist team.

What’s in it for you

• Compensation: £47,600 - £60,200 base salary plus share options worth £50,000.
• Flexibility: Flexible working hours, trusting you to work enough hours to do your job well, at times that suit you and your team.
• Learning & Development: £1,000 learning budget each year for books, training courses, and conferences.
• Work Setup: We provide Macbooks and extra support for fully remote workers to set up their home office.

Company Information

Monzo is dedicated to making money work for everyone by simplifying traditional banking. Our journey began with a prepaid card, and over the last 10 years in the UK, we've expanded significantly. Our offerings now include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. Customers can also save, invest, and manage their pensions with us. We're known for our distinctive hot coral cards, early payday feature, financial education content, and award-winning customer service, all aimed at creating positive customer experiences. At Monzo, we focus on solving problems and changing lives through our innovative approach to banking.

Hear from our UK team about what it's like working at Monzo ✨