Shippo

Internship: Customer Success Manager - Southern Europe

Paris, Île-de-France, France

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
InternshipJob Type
UnknownVisa
Logistics, Supply ChainIndustries

Requirements

Candidates should be in their final year of Bachelor or Master Degree, preferably studying Business Economics, Supply Chain, Logistics Management or a comparable program, and be fluent in French and English (Italian is a plus). They should be autonomous in their work, capable of multitasking, possess good analytical skills, and have good interpersonal skills, being rigorous, structured, and concise with strong communication skills.

Responsibilities

As a Customer Success Manager intern, the candidate will support the successful implementation and adoption of Shippeo for their portfolio of customers, organizing and coordinating actions with customers to meet project deliverables, specifying customer needs and communicating with internal teams, preparing and conducting weekly meetings and business reviews, and working on internal cross-team projects to strengthen the product offering and improve organizational efficiency.

Skills

French
English
Communication Skills
Analytical Skills
Interpersonal Skills
Multitasking
Customer Success

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

Key Metrics

San Francisco, CaliforniaHeadquarters
2013Year Founded
$150.1MTotal Funding
LATE_VCCompany Stage
Automotive & Transportation, Consumer SoftwareIndustries
201-500Employees

Benefits

Medical, dental, & vision
Take-as-much-as-you-need vacation policy
Flexible work hours
Two week-long company wide shutdowns during summer/winter
3 volunteer days off (VTOs)
WFH stipend
Charity donation match up to $100
Professional & career growth
Individual learning stipend
Personal and focused growth
Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.
Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.
New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.
The platform provides comprehensive shipping solutions, including label creation and package tracking.
Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.
Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.
Dynamic pricing models optimize revenue and offer competitive rates to customers.

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