International Reservation Sales Agent – Fixed Shift at Andersen Corporation

Singapore

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Travel, HospitalityIndustries

Requirements

Fluency in English and either Japanese or Mandarin
Experience in customer service, call center, hospitality or retail roles (preferred)
Strong verbal communication skills
Ability to work fixed shift schedule: 11 a.m. to 8 p.m., including both weekend days, with two scheduled rest days per week
Flexibility in scheduling
Ability to work in a hybrid working arrangement

Responsibilities

Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care
Provide detailed information about hotel offerings, policies and local attractions
Address customer issues and special requests with professionalism, escalating when needed
Maintain accurate records of guest interactions in CRM systems
Support reporting and operational tasks aligned with call center protocols

Skills

Key technologies and capabilities for this role

SabreCRMHotel ReservationsCustomer ServiceJapaneseMandarinCall CenterInbound Calls

Questions & Answers

Common questions about this position

What is the compensation for this role?

The position offers competitive pay and performance-based bonuses.

Is remote work available for this position?

A hybrid working arrangement is available.

What languages are required for this role?

Fluency in English and either Japanese or Mandarin is required.

What is the work schedule like?

The role has a fixed shift schedule from 11 a.m. to 8 p.m., requiring work on both weekend days with two guaranteed rest days during the week.

What benefits are offered?

Benefits include flexible work options, comprehensive healthcare coverage, generous PTO and holidays, plus perks for total well-being beyond traditional medical and financial benefits.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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