Product Manager - AI Agent
CrestaSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Travel, HospitalityIndustries
Requirements
- Fluency in English and either Japanese or Mandarin
- Experience in customer service, call center, hospitality or retail roles (preferred)
- Strong verbal communication skills
- Ability to work fixed shift schedule: 11 a.m. to 8 p.m., including both weekend days, with two scheduled rest days per week
- Flexibility in scheduling
- Ability to work in a hybrid working arrangement
Responsibilities
- Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care
- Provide detailed information about hotel offerings, policies and local attractions
- Address customer issues and special requests with professionalism, escalating when needed
- Maintain accurate records of guest interactions in CRM systems
- Support reporting and operational tasks aligned with call center protocols
Skills
Sabre
CRM
Hotel Reservations
Customer Service
Japanese
Mandarin
Call Center
Inbound Calls
Andersen Corporation
Specializes in replacement windows and doors
About Andersen Corporation
Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.
Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees
Risks
Rising raw material costs could squeeze profit margins.
Labor shortages may delay project timelines and increase costs.
Emerging smart window technologies could impact market share.
Differentiation
Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.
The company offers a complete service from consultation to professional installation.
Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.
Upsides
Increased demand for energy-efficient home improvements boosts market growth.
Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.
Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.
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