International Renewals Manager at Postman

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, APIIndustries

Requirements

5+ years of experience in customer success, renewals, or account management within a SaaS or PLG environment
2+ years managing or leading a team with performance responsibility
Deep understanding of product-led growth strategies and the SaaS customer lifecycle
Experience with tools such as Salesforce, Gainsight, or similar platforms
Excellent analytical and problem-solving skills; comfortable working with dashboards and product telemetry
Strong interpersonal and communication skills; capable of influencing both customers and internal stakeholders

Responsibilities

Lead, coach, and develop a team of Renewal Reps focused on maximizing customer retention and minimizing churn
Own the design and execution of the end-to-end renewal strategy, tailored to both low-touch and high-touch customer journeys
Work cross-functionally with Product, Customer Success, Sales, and RevOps to align on renewal levers and customer lifecycle touchpoints
Use product usage data and customer health signals to drive proactive and automated renewal workflows
Implement and refine playbooks for renewals based on ARR bands, product tier, and customer behavior patterns
Forecast renewal revenue and track key KPIs including gross/net revenue retention, churn, and expansion at renewal
Partner with Finance and Legal to streamline contract terms and improve quoting, billing, and collections processes
Identify at-risk customers and develop mitigation plans in collaboration with Success and Support teams
Continuously improve renewal operations through automation, CRM optimization, and process innovation

Skills

SaaS

Renewals Management

Customer Retention

Churn Management

PLG

Revenue Forecasting

KPIs

Data Analysis

Team Leadership

Customer Success

RevOps

Product Usage Data

Automated Workflows

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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