Intern - Technical Support (Help Desk) at National Information Solutions Cooperative (NISC)

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Energy, CommunicationsIndustries

Requirements

High School diploma or equivalency
Pursuing an Associate or Bachelor’s Degree in information technology or a related field
Related coursework and general understanding of Windows desktop operating systems
Related coursework and general understanding of Linux and Windows servers and operating systems
Related coursework and general understanding of TCP/IP networks
Strong customer orientation
Strong problem-solving skills and attention to detail
Strong verbal and written, interpersonal, and communication skills
Ability to work independently, as well as in a team environment
Ability to effectively adapt to change
Ability to interact in a positive manner with internal and external contacts
Ability to convey technical solutions to both technical and non-technical users
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality
Commitment to NISC's Statement of Shared Values
Ability to see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment

Responsibilities

Troubleshoot and resolve Windows desktop operating system issues, including joining PCs to Windows domains
Install and troubleshoot NISC software on customer PCs
Perform virus and/or spyware removal
Utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items
Create and test printers on Windows and Linux servers
Provide customer phone support as part of an ACD (Automatic Call Distribution) environment
Monitor Windows and Linux servers via Xymon monitoring tools
Log and develop action plans for support issues identified by Xymon

Skills

Key technologies and capabilities for this role

WindowsLinuxTCP/IPRemote DesktopWebExXymonTroubleshootingVirus RemovalPrinter ConfigurationCustomer Support

Questions & Answers

Common questions about this position

Is this internship remote or onsite?

The position is onsite in Cedar Rapids, IA.

What are the hours for this internship?

It starts with less than 20 hours per week from January to April 2026, transitioning to full-time hours from May to August 2026.

What skills are required for this technical support internship?

Required skills include strong customer orientation, problem-solving and attention to detail, and understanding of Windows desktop OS, Linux/Windows servers, and TCP/IP networks from related coursework.

What education is needed for this role?

A high school diploma or equivalency is required, and candidates must be pursuing an Associate or Bachelor’s Degree in information technology or a related field.

What makes a strong candidate for this internship?

Strong candidates will have excellent communication skills, the ability to work independently and in a team, adaptability to change, and a commitment to NISC's values, along with a customer-focused mindset.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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