Intern - Technical Support at National Information Solutions Cooperative (NISC)

Mandan, North Dakota, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Energy, TelecommunicationsIndustries

Requirements

High School diploma or equivalency
Pursuing an Associate or Bachelor’s Degree in a computer science related field
Related coursework and general understanding of Windows desktop operating systems
Related coursework and general understanding of Linux and Windows servers and operating systems
Related coursework and general understanding of TCP/IP networks
Strong customer orientation
Strong problem-solving skills and attention to detail
Strong verbal and written, interpersonal, and communication skills
Ability to work independently, as well as in a team environment
Ability to effectively adapt to change
Ability to interact in a positive manner with internal and external contacts
Ability to convey technical solutions to both technical and non-technical users
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality
Commitment to NISC's Statement of Shared Values
Ability to see and communicate
Ability to maintain a stationary position, move, and operate computer keyboards or office equipment

Responsibilities

Troubleshoot and resolve Windows desktop operating system issues, including joining PCs to Windows domains
Install and troubleshoot NISC software on customer PCs
Perform virus and/or spyware removal
Utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items
Create and test printers on Windows and Linux servers
Provide customer phone support as part of an ACD (Automatic Call Distribution) environment
Monitor Windows and Linux servers via Xymon monitoring tools
Log and develop action plans for support issues identified by Xymon

Skills

Windows

Linux

TCP/IP

Remote Desktop

WebEx

Xymon

Domain Join

Virus Removal

Spyware Removal

Printer Configuration

Troubleshooting

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees