Intern - Broadband Support at National Information Solutions Cooperative (NISC)

Lake Saint Louis, Missouri, United States

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

InternshipJob Type

UnknownVisa

Utilities, TelecommunicationsIndustries

Requirements

Candidates must be in school and working towards the completion of an Associate or Bachelor’s degree in a computer/business related field
Strong customer orientation
Excellent research and problem-solving skills with a strong attention to detail
Strong verbal and written, interpersonal, and communication skills
Ability to work independently, as well as in a team environment
Ability to effectively adapt to change
Strong PC skills
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to convey technical solutions to both technical and non-technical users
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality
Commitment to NISC's Statement of Shared Values
Must report to Mandan, North Dakota office (no remote work)

Responsibilities

Provides superior customer support to internal and external customers in all encounters
Create and route support cases
Assist with maintaining and organizing electronic documents
Assist with upgrade requests
Assist with iVUE Connect Marketing new form updates
Assist with building cases for funding issues
Assist with maintenance of Provisioning audit exceptions
Utilizes all support tools as directed

Skills

Key technologies and capabilities for this role

Customer SupportProblem SolvingCommunication SkillsResearch SkillsPC SkillsDocumentationSupport Case ManagementDocument Organization

Questions & Answers

Common questions about this position

Is remote work allowed for this internship?

No, this position will report to the Mandan, North Dakota office and remote work is not considered.

What are the key skills required for this Broadband Support Intern role?

Key skills include strong communication skills, excellent research and problem-solving with attention to detail, customer orientation, ability to work independently and in teams, and strong PC skills.

What education is required for this internship?

Candidates must be currently enrolled in school working towards an Associate or Bachelor’s degree in a computer or business-related field.

What is the salary for this intern position?

This information is not specified in the job description.

What makes a strong candidate for this internship?

A strong candidate demonstrates commitment to NISC's Statement of Shared Values, maintains professionalism and confidentiality, adapts well to change, and can convey technical solutions to both technical and non-technical users.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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